About Nava
Nava is a consultancy and public benefit corporation working to make government services simple, effective, and accessible to all. Since 2013, federal, state, and local government agencies have trusted Nava to build transformative digital services to help people access public benefits. Meeting our mission is an opportunity to restore trust between people and public institutions. We focus on populations that are the least protected because the stakes are higher.
As a client services company, we work with government agencies to improve how people apply for benefits, navigate their health care, and more. We bill for our time, selling our expertise and problem-solving methodology to government clients. Our clients hire us to help improve their products and services so that their users and beneficiaries have a better customer experience.
These end-users—the humans who benefit from our work—are at the core of everything we do. We research beneficiaries’ needs to help our government clients better deliver on their missions, providing everyone at Nava opportunities to do meaningful, impactful work.
Position Summary
Nava's Chief of Staff is an integrator, a communicator, and a steward of the structural opportunities and challenges that Nava faces as it grows. As a key partner to the executive team, Nava’s Chief of Staff will be expected to drive strategic company-wide initiatives, identify and address company-wide risks, and build operational excellence on the Executive team and across the company.
What You'll Do
- Drive the execution of operational improvements to Executive team effectiveness, with goals of clear prioritization, timeline, and backlogs, as well as clear processes for identifying and mitigating risks and blockers
- Bring an operations perspective to Executive team direction, strategy, and decision-making
- Act as a strategic partner and planner for the COO and C-level Execs, collaborating on a wide range of initiatives, from annual strategic planning for Nava to ensuring the matrixed organization is as effective as possible
- Drive strategic company-wide initiatives towards clarity in decision making
- Organize effective leadership summits for the executive leadership team
- Develop and utilize clear change management practices that build alignment and trust
- Serve as a facilitator/mediator for cross-org leadership discussions
- Support the conceptualization and implementation of large, cross-functional and org-wide initiatives
- Bring together multiple stakeholders and help drive towards decisions that build operational effectiveness and embody Nava’s values, while mitigating risks and managing timelines
- Build strong relationships with stakeholders across the company to better understand needs and org-level challenges
- Identify risks, bottlenecks, opportunities, and dependencies across the company and mobilize teams across org-boundaries to address them
- Unblock execution towards company goals by coordinating dependencies and risk mitigation efforts across org-level boundaries
- Identify opportunities to streamline company operations, including working with teams to research, benchmark, and make recommendations for specific efforts
Required Skills
- At least 7+ years of experience as a Chief of Staff or in a senior management role, preferably in the civic tech sector or a similar industry
- Strong strategic thinking and analytical skills, with the ability to synthesize complex information and provide actionable recommendations
- Excellent project management skills, with a track record of successfully leading and implementing cross-functional initiatives
- Exceptional communication and interpersonal skills, with the ability to build relationships, influence stakeholders (especially top-level executives), and drive collaboration
- Deep knowledge of the government contracting space
- Comfort navigating conflict with a high level of discretion and confidentiality in handling sensitive information
- Demonstrated leadership and management abilities, with a proactive and solution-oriented mindset
- Passion for leveraging technology and innovation to drive positive social impact
- Experience with risk mitigation tactics
- Excellent written and verbal communication
Other Requirements
All roles at Nava require the following:
- Must be legally authorized to work in the United States and meet any other requirements for government contracts for which they are hired.
- Candidates who are offered a job with Nava must possess work authorization that does not require sponsorship by their employer for a visa now or in the future.
- May be subject to a government security investigation and must meet eligibility requirements for access to classified information or applicants who are eligible for security clearances.
Perks working with Nava
- Competitive benefits: We prioritize your well-being, offering highly competitive medical, dental, and vision benefits.
- Generous time off: Enjoy 20 days of accrued PTO, 12 paid federal holidays, 5 floating holidays, and unlimited sick leave.
- Annual discretionary bonus: Paid annually to eligible employees. When Nava does well, you do well.
- Parental leave: Receive 16 weeks of fully paid parental leave and weekly meal deliveries during your leave.
- Employee wellness program: Access our comprehensive Employee Wellness Program.
- Virtual doctor visits: Enjoy zero copay virtual doctor visits through UHC.
- Fertility support: Benefit from fertility support and treatment options.
- Sabbatical leave: We offer a sabbatical leave program.
- 401k contributions: We match 4% of your salary in 401k contributions.
- Flexible work arrangements: We offer flexible work arrangements to suit your needs.
- Home office setup: Receive assistance with your home office setup and a monthly phone allowance.
- Utilities reimbursement: Get a monthly partial reimbursement for utilities (where applicable).
- Learning and development: Access our comprehensive learning and development program.
- Tuition and Professional development budget: Receive a prorated annual tuition and professional development budget and a LinkedIn Learning license.
- Equity stock options: Benefit from equity stock options.
- Employee referral program: Participate in our employee referral program.
- Commuter benefits: Enjoy commuter benefits.
- Insurance coverage: Receive short and long-term disability insurance, as well as life and accidental death insurance.
- Inclusive culture: Join our diverse, inclusive, highly collaborative, and vibrant culture that supports remote work.
Location
You Can Work In a Hybrid Work Arrangement From One Of Nava’s Offices In NYC, DC, Or San Francisco. We Also Have Fully Remote Options If You Reside In One Of The Following States
Alabama, Arizona, California, Colorado, DC, Florida, Georgia, Illinois, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, North Carolina, New Jersey, New York, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Tennessee, Virginia, Washington, Wisconsin.
- If you are not living in one of the states listed above, unfortunately, you will not be considered for a position at this time.
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Nava PBC equal opportunity employer that is deeply committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, age, gender, religious or political beliefs, national origin or heritage, marital status, disability, sex, sexual orientation or gender identity, genetic information, pregnancy, status as a protected veteran or any characteristic protected by federal, state, or local laws. Our commitment to diversity, equity, and inclusion not only reflects our values as a public benefit corporation but also enriches our ability to do our work. Learn more about where we are today and hope to be by 2025.
Please contact the recruiting team at recruiting@navapbc.com if you would like to request reasonable accommodation during the application or interviewing process.
We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role requires you to work from the contiguous United States.
