Reporting directly to the CEO, you will be a key member of the First Avenue Productions senior leadership team overseeing operations and people management. This position must oversee a diverse and fast-paced business operations. We are seeking an experienced leader who is skilled in managing a dynamic multi-location workforce with urgency and efficiency.
Key responsibilities include overseeing the management and operations of all First Avenue businesses by helping develop and execute the long-term and short-term plans of the executive team. Must show judgement, vision, management, and leadership.
ABOUT OUR COMPANY
First Avenue is celebrated as one of the longest running, independently owned and operated venues in the United States. Our commitment to independence is led by the belief that unique, locally owned live music rooms are imperative to the health of the community and economy. First Avenue is dedicated to promoting artistic expression in diverse voices old and new, to provide a community by offering artists a stage and a mic, and fans a place to gather.
With event management and business functions in marketing, advertising, sales, promotions, booking, communications, ticketing, finance, human resources, and event operations, First Avenue continues to offer exciting opportunities to candidates who are looking to help further shape First Avenue into a more collaborative, inclusive, diverse, transparent, competitive, and innovative business.
CORE VALUES
You must exemplify the values for which First Avenue stands:
● You value the diversity of entertainment genres and voices and artistic expression
● You act with the highest integrity and treat everyone with respect
● You will be proactive in creating a community-oriented atmosphere while maintaining profitability
● You are passionate about providing the best possible environment for employees to thrive and grow; artists to express themselves and customers to experience events
SCHEDULE
This is a full-time, exempt position. This position is primarily a daytime in-office position in Downtown Minneapolis. Occasional nights and weekends will be expected based on management responsibilities as a part of overseeing the business, establishing rapport with the operations staff and learning the nuances of the industry.
ESSENTIAL DUTIES AND RESPONSIBILITIES
● General Duties
o Become a key team member leading day-to-day operations of the company, primarily in the areas of operations, administration, staffing and HR
o Partner with executive team to develop and prioritize strategic business plans
o Identify areas of improvement across the organization and making actionable recommendations
o Serve as primary contact for Union relationships
o Measure effectiveness and efficiency of internal operational processes and find constant improvements
o ‘Manage the managers’ in the organization to establish strong mid-level management
● Operations and Staff Management
o Oversee new hospitality Union contract administration, including grievances, and ensure compliance and consistent application of all policies
o Responsible for the oversight and training of managerial team, and ensuring that company directives are communicated to all staff consistently and administered equally for 300+ hourly employees
o Motivate staff to encourage maximum performance and dedication and to meet and surpass company goals
o Oversee all HR practices, including decision-making and standardization of hiring and onboarding, staff performance reviews, and employee conflicts and discipline
o Manage employee to-do lists and major projects in all departments
o Assist in oversight of new system rollouts as it relates to technology (hardware and software) in daily operations
● Human Resources
o Build comprehensive HR and personnel management strategy, including employee training programs and manager development
o Manage employee disciplinary meetings, terminations, and investigations, as needed
o Oversee performance reviews, assisting department heads through goal setting and implementing key performance indicators to evaluate and document employee productivity and performance
o Seek areas to assist the company in providing positive culture, employee recognition and pride of workplace
o Provide input on company-wide communications and updates, in coordination with current management team
o Assist in the communication of employee benefits programs including health, and dental insurance, retirement plans, vacation, and PTO
o Assist in the management and oversight of Workers Compensation plan reporting
o Review and oversee HRIS solutions, and implement new software as needed
● Company Communications
o Responsible for strategic direction and implementation of effective communications between management team, department heads, managers and all staff. This includes all internal memos, weekly staff newsletter, and regular manager communications
o Ensure company mission and values are applied consistently throughout the organization and in daily operations
o Oversee and standardize communications with hourly staff through review of both weekly newsletter and regular staff notices in HotSchedules software
o Handle customer complaint and resolution, as needed
o Responsible for Employee Handbook enforcement & roll-out of policies as they arise
● Regulatory & Compliance
o Review of existing internal compliance programs and ensure company has procedures in place to remain current in HR, legal and other regulatory areas
o Maintain compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance.
REQUIREMENTS
● Proven experience leading operations, including managing multi-site hourly employees.
● Experience with small to mid-size privately held companies
● Hospitality or related industry experience, including evening operations
● Understanding of business functions such as HR, Finance, marketing, and hospitality operations
● Demonstrable competency in strategic planning and developing new revenue streams
● Experience managing Union relationships and maintaining CBA compliance
● Familiarity with Microsoft office (Excel, Word required). Knowledge of Aloha/NCR Point of Sale system, HotSchedules, Restaurant 365 or similar hospitality software is a plus
● Ability to maintain strict confidentiality and professional integrity with highly sensitive information is imperative
● Uncompromising level of integrity and commitment to accuracy of all work performed
● Excellent verbal and written communication skills and the ability to work effectively with a diversity of individuals
PHYSICAL REQUIREMENTS:
● Ability to sit or stand for extended periods of time
● Ability to walk up and down stairs and ramps
● Ability to bend, lift, reach, grab, pull, push, and carry items weighing up to 45 pounds
● Ability to hear in loud environments
● Ability to see in dark environments
● Ability to move through large crowds of people
● Ability to move throughout different venues and multiple-level buildings
● Ability to quickly learn and use touch-screen devices, computers, mobile devices
Hiring Practices: The preceding job description is designed to indicate the general nature of the work performed and the level of work performed by the employees within this classification, not to be interpreted as a comprehensive list of all responsibilities, expectations, and qualifications assigned to employees with this job. We do not sponsor applicants for work visas.
ADA and Requests for Accommodations: As required by applicable laws, applicants with a disability who require assistance or an accommodation in the application process may reach out to 612-338-8388 or info@first-avenue.com for additional information. We will attempt to provide reasonable accommodations to employees and job applicants with a disability, unless doing so would cause significant difficulty or expense for the employer.
EQUAL EMPLOYMENT OPPORTUNITY: We strive to continuously recruit, hire, and place the best qualified candidates and do not discriminate or make unlawful employment decisions based on race, color, religion, sex, sexual orientation, sexual stereotyping, gender, gender expression, gender identity, age, national origin, ancestry, ethnicity, citizenship status, medical condition, pregnancy (including medical conditions related to pregnancy, childbirth, and breastfeeding), disability (including the presence of sensory, mental, or physical disabilities), genetic information, marital status, military status, veteran status, reprisal, or any other characteristic that is protected under the law.
First Avenue prohibits unlawful discrimination and harassment in every aspect of employment and enforces company policies that prohibit unlawful hiring and employment decisions based on a person's protected class, status, or characteristic that is protected under the law.
Note: We are aware that fraudulent websites and email domains exist. Hiring Managers and recruiters will only contact applicants from an @first-avenue.com email address.
