Marketing Program Manager (Marketing Operations)
Details
Role: Marketing Program Manager (Marketing Operations)
Team: Performance Marketing Planning & Operations
Type: Contractor role (through the end of this year)
Location: Must be NY or SF (preferred), 50% in-office requirement
About the role
We are looking for a skilled and experienced Marketing Program Manager (Marketing Operations) with excellent planning & organization, stakeholder management and communication skills to join the Global Performance Marketing Operations team. The ideal candidate will closely work with the Global CRM team, lead cross-functional programs and act as a liaison to partner teams to drive organizational efficiency.
Overall responsibilities will include
- Project manage foundational, highly cross-functional initiatives across teams and audiences. From defining meeting cadences and managing stakeholder communications to progress tracking and reporting, you’ll be a fundamental part of keeping the team on track and achieving organizational goals in a timely manner.
- Support the creation, implementation and rollout of a central Center of Excellence for the Performance Marketing organization, a central hub for all teams, to drive organizational effectiveness.
- Partner with CRM leads to consolidate key updates, highlights and insights in a monthly newsletter to share progress with a wide range of stakeholders across the business.
- Collaborate with partner teams (Marketing Legal, Localization, Brand Creative) on key initiatives, process and escalations on behalf of CRM.
- Support the optimization of existing org-wide central project tracking tools and processes, including measuring and driving adoption across CRM.
Requirements
- Excellent stakeholder management skills
- Excellent project management skills
- Excellent organizational skills
Preferred Qualifications
- Experience working in a multicultural environment
- Experience managing and communicating upwards with senior stakeholders
- Solid understanding of CRM lifecycle and campaign management
- Strong presenter with the ability to clearly narrate strategic vision and performance of your projects
- Ability to promptly establish and communicate priorities with a passion for creating structure and overcoming organizational inertia
- A hard-working, thorough, organized, and motivated self-starter, constantly striving to improve your skills and look for ways to contribute to the team. Thrives on challenges and is not deterred by difficult situations
