Marketing Program Manager (Marketing Operations)

Details

Role: Marketing Program Manager (Marketing Operations)

Team: Performance Marketing Planning & Operations

Type: Contractor role (through the end of this year)

Location: Must be NY or SF (preferred), 50% in-office requirement

About the role

We are looking for a skilled and experienced Marketing Program Manager (Marketing Operations) with excellent planning & organization, stakeholder management and communication skills to join the Global Performance Marketing Operations team. The ideal candidate will closely work with the Global CRM team, lead cross-functional programs and act as a liaison to partner teams to drive organizational efficiency.

Overall responsibilities will include

Project manage foundational, highly cross-functional initiatives across teams and audiences. From defining meeting cadences and managing stakeholder communications to progress tracking and reporting, you’ll be a fundamental part of keeping the team on track and achieving organizational goals in a timely manner.
Support the creation, implementation and rollout of a central Center of Excellence for the Performance Marketing organization, a central hub for all teams, to drive organizational effectiveness.
Partner with CRM leads to consolidate key updates, highlights and insights in a monthly newsletter to share progress with a wide range of stakeholders across the business.
Collaborate with partner teams (Marketing Legal, Localization, Brand Creative) on key initiatives, process and escalations on behalf of CRM.
Support the optimization of existing org-wide central project tracking tools and processes, including measuring and driving adoption across CRM.

Requirements

Excellent stakeholder management skills
Excellent project management skills
Excellent organizational skills

Preferred Qualifications

Experience working in a multicultural environment
Experience managing and communicating upwards with senior stakeholders
Solid understanding of CRM lifecycle and campaign management
Strong presenter with the ability to clearly narrate strategic vision and performance of your projects
Ability to promptly establish and communicate priorities with a passion for creating structure and overcoming organizational inertia
A hard-working, thorough, organized, and motivated self-starter, constantly striving to improve your skills and look for ways to contribute to the team. Thrives on challenges and is not deterred by difficult situations

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Marketing Program Manager