Marketing and Events Coordinator

Crescent Heights • Full-time • Los Angeles, CA, US • $28 - $32 / hour • 6d ago

Job description

ABOUT CRESCENT HEIGHTS:

Established in 1989, Crescent Heights is the nation’s leading urban real estate firm, specializing in the development, ownership, and operation of architecturally distinctive mixed-use high-rises in major cities across the United States. Enjoying over three decades of experience, Crescent Heights manages all aspects of its properties internally and has received numerous excellence awards throughout the years. Our diverse portfolio spans across multiple geographic markets, with world-class new development projects coming soon in Miami, San Francisco, Chicago, Los Angeles, and Seattle.

OUR CULTURE:

We are proud of the level of service that we deliver and believe that individual impact is most valuable in creating an exceptional customer experience. Our team members are empowered to take full ownership of every task, always displaying a “can do” attitude and adopting a predictive and proactive approach to ongoing improvement and innovation. We offer an opportunity to work independently while being a part of the bigger team. At Crescent Heights, high product design is paramount, and our service standards are intended to complement that. We value personal and professional growth, and nearly every one of our regional managers and department heads has been promoted from within. We cherish our ability to operate nationally and execute at a high level while maintaining a family-like culture where lasting relationships are built on mutual respect and a shared sense of accomplishment.

JOB DESCRIPTION:

We're seeking a dynamic Marketing & Events Coordinator to spearhead our sales and marketing events, outreach initiatives, and campaign management efforts. In this role, you'll be responsible for planning and executing engaging events, developing targeted outreach strategies, and managing multi-channel marketing campaigns to drive brand awareness and support sales objectives.

RESPONSIBILITIES:

· Responsible for planning, organizing, and attending resident and broker events.

· Spearhead broker outreach, preferred employer, and other leasing and sales-related relations.

Work to minimize event expenses through economies of scale and strong vendor partnerships.

· Stay up to date with local happenings and establishments to always provide the best recommendations; have a thorough and extensive knowledge of the area.

· Predict residents’ needs and find creative customer-focused solutions in a timely manner.

· Demonstrate full and comprehensive knowledge of the building including all departments, services, amenities, and functions.

· Walk the property daily to ensure ideal appearance and functionality of all areas; report maintenance and facility concerns to appropriate departments.

· Lead quality assurance throughout the property, ensuring alignment with brand standards as it pertains to all digital content, temporary and permanent signage, f&b displays, event set-up, model unit presentation, amenity accessories, cleanliness of all areas, etc.

· Manage marketing collateral production via Basecamp and upload final event fliers to app and screens and send eblast via CRM.

· Attend leasing meeting and operations calls and update ILS concessions via CRM, as needed.

· Reach out to local vendors and brands to secure new Perks and listing those in the mobile app.

· Compose and gather resident newsletter content and propose social media content.

· Manage inventory of all branded items and marketing collateral.

· Assist with photo/video shoots, including property and event photography.

· Monitor online reputation and reviews and ensure management is aware of any issues; propose responses and solutions for mentioned issues; facilitate positive reviews.

· Comply with uniform and appearance expectations and standards.

· Act as a brand ambassador to residents and as a service role model to teammates and encourage others to do the same.

· Remain proactive in all areas of operation, seeking ways to improve resident experience.

· Assist in coordinating and implementing special projects as directed.

· Perform all other job-related duties as assigned.

SUPERVISORY RESPONSIBILITIES:

None

QUALIFICATIONS:

· Excellent sales, organizational, and event planning strongly preferred.

· Ability to work independently with minimal supervision, as well as to function effectively in a collaborative, team-oriented environment.

· Ability to work well under pressure, exercise good judgment when making decisions and handle stressful situations in a mature and professional manner.

· Hospitality-focused approach to service.

· Customer-centric attitude with strong problem-solving skills.

· Ability to multi-task and adapt to changing priorities.

· Impeccable interpersonal etiquette and ability to offer welcoming, positively charged customer service to all residents, guests, and vendors, both in person and by phone and email, including managing complex guest interactions.

· Appreciation for established brand standards, attention to detail, and a passion for high standards of service.

· Proactive and deadline-oriented work ethic.

· Excellent computer skills including proficiency in Microsoft Office Suite (Outlook, Word, Excel).

· Ability to put together reports and complete administrative tasks.

· Creativity and enthusiasm in planning, coordinating, and attending events.

· Knowledge of real estate property management applications (Yardi CRM/RentCafe) preferred.

· Familiarity with Basecamp preferred.

· Experience in residential apartment management and knowledge of applicable laws and regulations preferred.

EDUCATION and/or EXPERIENCE:

Bachelor’s Degree and two (2) years of related training or experience in hospitality/real estate/event planning/customer service, or an equivalent combination of education and/or experience.

CERTIFICATES and LICENSES:

None

LANGUAGE SKILLS:

Excellent verbal and written English language skills. Ability to read, write and comprehend instructions, correspondence, memos, and reports. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

REASONING ABILITY:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems solving several concrete variables in standardized situations.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

BENEFITS:

· Competitive compensation with additional discretionary bonus awards

· Growth and relocation opportunities across a multi-city residential portfolio

· Generous match on 401(k) plan

· Health insurance with fully paid premium

· Dental insurance

· Vision insurance

· Supplemental insurance programs

· Employee assistance program

· Employee discounts

· Short term disability

· Long term disability

· AD&D insurance

· Life insurance

· Paid time off after first six months

· Commuter benefits in states where applicable

· Anniversary recognition awards

· Field recognition awards

· Professional development assistance

· Referral program

· Tuition reimbursement

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job is primarily performed in an office environment with a moderate noise level. While performing the duties of this job, the employee is required to frequently inspect inside and outside areas of the property location and may be exposed to on-going construction and various weather conditions. The noise level in the work environment may range from moderate to loud.

Crescent Heights® is an EEO Company that provides a competitive salary and comprehensive benefits package to all full-time regular Employees.

Relocation Provided: No

Job Type: Full-time

Pay: $28.00 - $32.00 per hour

Benefits: