New York City
The Moinian Group is one of the largest privately held real estate investment companies in the world, pioneering in the development of state-of-the-art, visually distinguished properties.
Bring your passion for service and hospitality to life as the Community Manager at our upscale, New York City portfolio of luxury residences.
The successful Community Manager is responsible to create and maintain a flawless living experience for our residents, by executing customized services and programs with the goal to deliver an one-of-a-kind, high touch service, wellness, social and fitness experiences.
Job Duties and Responsibilities
- Consistently delivers and maintains an exceptional resident and guest experience.
- As the frontline ambassador of high-touch service and prompt communication to our residents, successfully manages day-to-day matters, concerns or complaints and owns resolution through team collaboration.
- Distribute incoming requests to the appropriate party and follow through on all resident service matters.
- Collaborate with our leasing office and agents to ensure a flawless move-in experience and a post move-in service follow up.
- Supports property GM, Property Manager, Concierge and maintenance teams to deliver an exceptional resident experience and to ensure all resident requests are completed on a timely manner.
- Manages calendar of events
- Manages and executes all resident events
- Builds content and owns monthly newsletter through vendor collaboration and internal partnerships.
- Works with outside vendors and creates community partnerships to provide residents with exclusive offers and experiences.
- In collaboration with the Concierge and maintenance teams, takes personal pride and ensures cleanliness standards are met in all areas.
- Supports and communicates with other departments as necessary and maintains excellent working relationships with all property teams and corporate office.
- Using creativity and initiative, identify opportunities daily to surprise and delight our residents.
- Daily walkthroughs of amenities and spaces.
Position Requirements
- College degree - required
- A minimum of 3-5years of hospitality, residential or retail experience.
- Sharp eye for detail and a relentless pursue for excellence
- Strong multi-tasking skills
- Exceptional customer service and communication skills
- Strong organizational skills
- Ability to remain calm and thrive under pressure in a fast-paced environment
- Working knowledge of various computer software programs (MS Office, mailchimp, surveymonkey and more).
- Creative and resourceful
- Flexible schedule including holidays, as needed, and one weekend shift per week a must
- Supports various properties and functions as needed
