We are in the process of staffing a Virtual Assistant where a client needs someone to handle the following responsibilities. If you are interested, please complete the Virtual Assistant application. For other job information and updates on Virtual Assistant roles, make sure you follow us at @momtovirtualassistant.
Key Responsibilities
App Tasks
- Manage customer service for app
- Maintain customer service inbox by answering emails within response window
- Upload all app cancellations to the backend of the app weekly
- Manage backend building and management
- Upload new videos
- Build new workouts
- Build new resource video pages
Coaching Program Tasks
- Manage customer service for coaching
- Manage all client customer service issues escalated to support inbox by the coaches
- Manually complete all Bi-weekly coaching cancellations weekly
- Manage new client starts
- Add new clients start dates and close old dates (happens bi-weekly)
- Organize the new client list and send macros (happens bi-weekly)
- Manage progress pictures
- Label and save all client progress photos assigned to the progress photo inbox
- Manage Facebook page
- Post coach videos bi-weekly from client's Facebook login
- Organize the video, write up and get client's approval
- Make a schedule for Facebook's lives for the coaches to rotate through
- Manage client emails and outlines
- Workout with clients to redo the client emails and outlines
- In charge of moving this project forward and inputting copywriting and pictures into Kajabi
Guides
- Manage workouts
- Keep the App, Kajabi, and PDF always synced with the same changes
- Manage educational modules
- Make updates as client does so
- Manage progress photos and testimonials
- Manage label and save all photos from the progress photo inbox
Kajabi Support
- Help with backend website and email updates as needed
- Help with automations and contact communication
Social Media and Marketing
- Manage bi-weekly newsletter and blog post based on weekly podcast / posts
- Pinterest
- YouTube
- TikTok
- Podcast
- Instagram
Platforms:
- Excel / Google Sheets
- Kajabi
- Pinterest
- YouTube
- Instagram
- Google Suite
Requirements
- Experience with Kajabi (a plus)
- Experience as a Virtual Assistant / Executive Assistant (a plus)
- Experience in customer service / communications (a plus)
- Passionate about women's healthy lifestyle (a plus)
- Excited and comfortable doing the monotonous tasks (a must)
- Very organized
- Excellent communicator
- Detail oriented
- Tech savvy
- Proactive
- 20-25 hours per week
- PST, MST, CST, or EST Time Zones
Benefits
There are no benefits for this role as it is meant to be performed by independent contractors. Please let me know if you have any questions.
