Mission-driven and highly entrepreneurial property management firm focusing on affordable multifamily and senior housing is seeking a qualified individual to serve as
Community Impact Coordinator/Administrative Assistant at Pocasset Manor Apartments
. This individual will be a bright and dynamic leader with hands-on experience in resident services and the demonstrated ability to successfully assist with day-to-day operations.
The Community Impact Coordinator/Administrative Assistant serves as the liaison between our residents and the community-based service providers who can assist the residents with issues beyond affordable housing. She/he supports property management at their assigned property(ies) in a variety of administrative tasks and processes and is the first point of contact for residents and visitors to the office.
Characteristics, Duties And Responsibilities
- Welcome new residents and establish contact with existing residents to explain the community impact programming that is available
- Develop and maintain relationships with local service providers that effectively assist residents in maintaining their tenancy and achieving individual and family goals
- Coordinate collection of data for annual resident survey, utilize data to understand resident needs and interests. Conduct formal and informal assessment of resident needs through other supplemental activities such as 1-1 meetings, door knocking and other community outreach.
- Coordinate the delivery of services with local human service providers, including on and off-site programs for residents
- Maintain all necessary information regarding services to residents in a confidential manner
- Support resident efforts in community building initiatives by organizing events, conducting door knocking visits and maintaining a presence in the community
- Communicate with residents by newsletter, flyer, bulletin board, etc., to ensure residents are informed of available resources and programs
- Review and submit all billing and program reports required by funding sources, monitoring entities, POAH Communities and POAH
- Establish goals for Community Impact programs, partnerships and outcomes. Utilize data to make continued progress towards goals
- Identify promising programs or opportunities for youth and families in the community
- Collaborate and coordinate with Property Management team to ensure residents remain stably housed and in compliance with lease terms
- Answer and route incoming phone calls and greet guests and visitors
- Respond to inquiries from residents, applicants, guests, vendors, and employees, and escalate as appropriate
- Receive and distribute incoming mail daily
- Process outgoing mail and package shipments daily; track shipments to confirm delivery
- Submit office invoices for payment
- Assist with collecting and processing rent payments
- Process background checks on prospective residents
- Take work order requests from residents
- Maintain inventory of office and kitchen/breakroom supplies
- Draft correspondence, make photocopies, scan and fax documents, and perform other clerical functions
- May perform data entry into company databases
- May assist with distributing marketing materials and/or showing apartments to prospective tenants
- Complete other related tasks as assigned
Requirements And Qualifications
- 1-3 years of related experience, with at least one year of experience in resident or social service programs
- Bilingual -Spanish Fluency Required
- College degree preferred; degree in social services, urban planning, public health, human services, or community development preferred
- Ability to manage workflow to ensure quality and timeliness
- Previous experience in affordable housing preferred
- Possess strong oral and written communication skills
- Excellent customer service skills
- Strong administrative and organizational skills
- Basic proficiency in the use of computers including Word, Outlook and Excel
- Ability to travel throughout the neighborhood and engage in door knocking efforts Ability to work periodic overtime and flexible hours required, including weekends and evening
Benefits At Poah Communities
At POAH Communities, we prioritize the well-being of our employees and their families. We're committed to offering a comprehensive range of rewards and benefits tailored to your diverse needs. Our package includes:
- An Extensive Benefits Package Including PPO Medical, Vision, and Dental Insurance
- Generous Time Off: 15 Days of PTO and 2 days of Personal Time in the First Year Plus 11 Paid Holidays
- Competitive 401(k) Matching, up to 4% of pay
- Wellness Program
- Flexible Spending Accounts for Medical, Dependent Care, Transit and Parking
- Tuition Reimbursement Program
- Employee Referral Incentive Program
- 12 Weeks of Paid Parental Leave
- Bereavement Leave
- Jury and Witness Duty Leave
- Company-Provided Life and Accidental Death & Dismemberment Insurance
Our salary structure is competitive and reflects individual experience. POAH Communities embraces equal opportunity employment and values workforce diversity. For additional details, please visit our website at www.poahcommunities.com/careers.
About Us
POAH Communities is a mission-driven organization dedicated to building and improving communities. Beyond providing safe, comfortable, and affordable homes, we believe that well-managed housing can empower residents and serve as a platform for their success.
POAH Communities specializes in the professional management of affordable multifamily housing and currently manages over 13,000 affordable housing apartments in Connecticut, Florida, Illinois, Maryland, Massachusetts, Michigan, Missouri, New Hampshire, Ohio, Rhode Island, and Washington, DC. POAH Communities has over 500 employees and is part of the Preservation of Affordable Housing, Inc. (POAH") family.
