Job Title: E-Commerce Operations Specialist
Location: Onsite in Chicago, IL
About Maria Pinto
Maria Pinto is a forward-thinking women’s ready-to-wear collection from renowned fashion designer Maria Pinto, celebrated for dressing some of the world’s most influential women, including Michelle Obama, Brooke Shields, and Oprah Winfrey. Inspired by urban architecture and design, Maria Pinto’s collections offer a clean, minimalist aesthetic, empowering women with versatility, style, and functionality. This is an opportunity to join a company on the rise, play a key role in its growth, and shape its e-commerce strategy.
Role Overview
We’re looking for an E-Commerce Operations Specialist to take ownership of our digital presence, ensuring our website and e-commerce operations deliver an exceptional customer experience. This role is crucial to scaling our digital capabilities and driving online growth.
Key Responsibilities
Website Management & Operations
- Manage the day-to-day operations of the e-commerce platform (Shopify), ensuring functionality and performance.
- Conduct regular audits to identify and resolve user experience issues, improving navigation and website usability.
- Troubleshoot and collaborate with developers to address technical issues and implement improvements.
Content Management
- Maintain and update product pages, banners, and promotional content to reflect current collections and campaigns.
- Collaborate with design and marketing teams to ensure the website aligns with Maria Pinto’s brand identity.
- Ensure product descriptions, pricing, and images are accurate across all digital touchpoints.
E-Commerce Analytics
- Monitor and analyze site traffic, conversion rates, and customer behavior to inform strategies for improvement.
- Generate reports with actionable insights on sales, performance, and customer engagement.
Third-Party Tools & Apps
- Optimize third-party app integrations and evaluate new tools to enhance the customer experience.
- Maintain and troubleshoot existing integrations to ensure a seamless shopping experience.
Newsletter & Marketing Support
- Coordinate newsletter content with the graphic designer and copywriter, ensuring brand consistency across communications.
- Assist in deploying email campaigns, tracking engagement metrics, and optimizing performance.
Collaboration Across Teams
- Partner with inventory, fulfillment, and customer service teams to ensure accuracy in orders and stock availability.
- Communicate e-commerce priorities to internal teams, fostering alignment on key goals.
What we're looking for
We’re seeking a motivated individual who thrives in a vibrant, collaborative environment and has the technical skills to lead our e-commerce operations with precision and creativity.
Qualifications
Experience:
- 2-4 years in e-commerce roles.
- Shopify experience required; familiarity with tools like Klaviyo or Google Analytics is a plus.
Technical Skills:
- Knowledge of UI/UX principles and a strong eye for detail in website management.
- Experience working with third-party integrations and tools.
Analytical Skills:
- Ability to gather and interpret data to drive actionable strategies.
Soft Skills:
- Strong communication and collaboration skills.
- Proactive problem-solver with the ability to manage multiple priorities.
Preferred Experience:
- Background in fashion, luxury retail, or consumer goods industries is a plus but not required
Why Join Us?
- Join an iconic fashion brand at an exciting stage of growth.
- Be part of a collaborative, forward-thinking team that values creativity and innovation.
- Opportunity to make a tangible impact on the company’s digital growth and customer experience.
- Competitive compensation, PTO, and room for professional growth.
