You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Overview
We are seeking a strong and versatile communications professional to join the Corporate Affairs & Communications team as Manager, U.S. Consumer Services (USCS) Colleague Communications. The successful candidate will play a key role in developing communications across a range of channels to keep USCS colleagues informed of various THRIVE USCS Colleague Engagement initiatives and activities that support their career development, wellness, and diversity and inclusion.
Responsibilities
- Support the Vice President of Colleague Communications in delivering consistent, effective, creative, and impactful colleague engagement and internal communications content/programs across the USCS organization
- Execute on a comprehensive strategic colleague communications plan supporting THRIVE USCS priorities, events, and resources. This includes but is not limited to the following:
- Provide compelling graphic design and exceptional writing for communications materials across various mediums such as email, intranet, Slack, etc.
- Produce and continue to enhance a variety of THRIVE communications, including a monthly newsletter, a one-page career development resource, and a dynamic THRIVE intranet on The Square
- Review all THRIVE communications and edit to ensure they are clear, reinforce key messages, and strengthen brand equity
- Create and execute on a strategy to target colleagues in different roles/band levels
- Assist with internal events as needed; help prep presenters and panelists
- Amplify THRIVE events and resources in channels such as Slack and targeted emails. Draft highlights/talking points that leaders can leverage with their teams.
- Collaborate and lead meetings with THRIVE USCS core team, Colleague Engagement Group, CA&C and THRIVE committee leads to ensure a cohesive, integrated stream of communications and share best practices.
- Lead efforts to measure the effectiveness of THRIVE activities and communications, including but not limited to post-event surveys and PoliteMail.
- Drive outcomes and results aligned with the USCS business and colleague strategy. Pivot and problem-solve to fill gaps and new areas of opportunity.
Qualifications
- Strong writing and editing skills, with demonstrated ability to tell great stories across different mediums.
- Skilled in developing digital content and graphic design expertise. Proficiency with Powerpoint, Illustrator and Photoshop a plus.
- Exceptional project management expertise, collaboration skills and proven ability to build relationships with a wide range of internal stakeholders.
- Ability to manage multiple projects and comfortable working in a fast-paced environment.
- Excellent judgment and a proven track record for developing and executing programs that have driven tangible results.
- Minimum 5 years of experience in internal communications and/or corporate communications and/or related agency experience
Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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