The City of Sierra Madre is seeking an Administrative Analyst - Communications Coordinator to support our operations in social media,
event coordination, community engagement, marketing, general administrative tasks and more.
To be considered for this recruitment, applicants must submit samples of their work under the additional attachments sections.
Samples of your work may include, but are not limited to:
Flyers
Social Media Posts
Newsletters
Brochures
Press Releases
GENERAL PURPOSEÂ
Under direction, performs a wide variety of professional analytical and administrative duties in support of assigned functions, operations, programs, department, and/or division; performs duties in support of various administrative operations and activities including special projects, research studies, event coordination, community education, community engagement, marketing;;; coordinates assigned activities with other departments, divisions, outside agencies, and the general public; and provides information and assistance to the public regarding assigned programs and services.Â
CLASSIFICATION CHARACTERISTICS
The fundamental reason this classification exists is to perform a variety of support to the City's communication division. Â Superior communication skills are essential for a communication coordinator. The successful candidate should have strong speaking skills for presentations, as well as interpersonal and problem-solving skills to develop relationships and create effective solutions to communication problems.
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Releasing Information
A communication coordinator sends information to social media channels and other communication platforms. For example, the communication coordinator will write effective press releases and may distribute them to television and radio stations, websites and newspapers. Communication coordinators also manage communication budgets, write and edit online the City's websites and newsletter, and respond to information requests from workers, shareholders and the public.
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Community Education and Outreach
Prepare and manage public education and information campaigns. Some examples may include campaigns on water conservation, living with wildlife, and natural resources.
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Content
Creating digital and print content. Â Some examples may include subject material for videos, digital message boards, banners, flyers, brochures, post cards or similar mailers. Updating and maintaining website content and QR codes.Â
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Planning Events
Communication Coordinators also plan and manage events, such as product launches, maintain organizations' communication records and participate in the designing or redesigning of company logos and signage (branding).Â
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Collateral Duties
This position has a customer service component. Â The successful candidate will assist with receiving City Hall visitors and will also assist in answering incoming phone calls.Â
Essential Functions
The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
- Managing and coordinating social media messages for the City and in collaboration with other departments;
- Exercises initiative and independent judgment in performing Department issues and assures the effective communication of operational information;Â
- Serve as a point of contact in the City's Communication Division;Â
- Composes correspondence and other documents on a wide variety of subjects requiring knowledge of the procedures and policies of the assigned Department; creates, edits and processes memoranda, legal and technical documents and other communications.
- Maintains department files and library; collects and compiles statistical data; develops and creates a variety of technical and statistical reports; updates manual and computer records and tracking systems; creates management reports.
- Provides information and assistance to visitors and others having business with the City; resolves problems and customer service inquiries within scope of authority; screens and routes calls to appropriate individuals, takes and delivers messages.
- Provides advice and assistance to Department staff on compliance with laws, rules and regulations.
- Coordinates special projects and assignments as directed; may take meeting minutes as assigned.
- May supervise and manage special projects/programs.
- Maintains absolute confidentiality of work-related issues, records and City information; refers matters requiring policy interpretation to Director for resolution.
- Performs related duties as required.
Knowledge of
- Various social media platforms
- Photoshop, Canva, or other similar-type software
- Effective communication strategies
- Branding strategies and policies
- Various styles of communication (emergency, promotional, etc.)
- Various styles of marketing and/or community outreach
- Organizing community events
- Video editing
- Program and event promotion
- Creating QR CodesÂ
Ability to
- Using initiative and independent judgment within established procedural guidelines.Â
- Interpreting a variety of technical instructions and program requirements.Â
- Assessing and prioritizing multiple tasks, projects and demands.Â
- Entering information into a computer system with speed and accuracy, and maintaining electronic files.Â
- Writing complex reports and correspondence from brief instructions.Â
- Operating standard office equipment, and a personal computer utilizing standard software.Â
- Establishing and maintaining effective working relationships with co-workers and the public.Â
- Providing effective customer service, and dealing tactfully and courteously with the public.Â
- Communicating clearly and concisely, both verbally and in writing.Â
- Working in collaboration with other departments to prepare consistent messaging
    Education/Training/Experience
Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: two years of increasingly responsible clerical experience in a marketing or communications department; an Associates or Bachelor's degree in business administration, communications, public administration, or a related field.Â
Licenses; Certificates; Special Requirements:
Must possess a current American Red Cross certificate in First Aid/CPR/AED for Schools and the Community or obtain within three months of employment as well as a valid Class C California driver's license and the ability to maintain insurability under the City's Vehicle Usage Policy. A notary or ability to obtain notary certification within 18 months of employment.
PHYSICAL AND MENTAL DEMANDS
The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this class, the employee is regularly required to sit, stand, walk, talk, and hear, both in person and by telephone; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms; stoop, kneel, or crouch to access or place records or files; lift and carry records and documents, typically weighing less than 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
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Mental Demands
While performing the duties of this class, the employee is regularly required to use oral and written communication skills; read and interpret data, information and documents; analyze and solve problems; observe and interpret data and situations; use math and mathematical reasoning; perform highly detailed work under changing, intensive deadlines, on multiple concurrent tasks; work with constant interruptions; and interact with City officials, citizens groups, employees, management, and others encountered in the course of work; occasionally subject to conflicts.
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WORK ENVIRONMENT
The employee primarily works in an office setting but works in the field in traveling to different city facilities and events. In the office setting, the noise level is frequently quiet or moderately quiet. Â In field settings, the employee could be exposed to loud noise during sporting and recreational activities and be under variable weather conditions at different sites and events. Driving may be required to visit city facilities, and community and public meetings.
Disaster Service Workers
All City of Sierra Madre employees are designated Disaster Service Workers through state law (California Government Code Section 3100-3109). Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.
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Equal Opportunity Employer
The City of Sierra Madre is an Equal Opportunity Employer. Â In compliance with the Americans With Disabilities Act, the City of Sierra Madre will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective employees and incumbents to discuss potential accommodations with the employer.
