E-Commerce Manager, the Americas
Overview:The E-Commerce Manager will play a pivotal role in driving the growth of the e-commerce channel. This position will focus on all merchandising and digital needs for the North America websites and assist in the expansion of the e-concession business. The E-Commerce Manager will be actively involved in developing online strategies, as well as reporting and analysis to optimize business and performance.
Responsibilities:
E-Commerce Strategy and Growth:
- Lead the growth and development of the e-commerce channel.
- Assist in the growth and management of the e-concession business.
- Collaborate with the Director of E-Commerce to develop and implement e-commerce strategies.
- Stay updated with industry trends and best practices to drive innovation and efficiency.
- Participate in SEA and SEO discussions to enhance online visibility and traffic.
Merchandising and Digital Content:
- Oversee all merchandising and digital content for North America websites.
- Ensure product listings are accurate, compelling, and optimized for conversion.
- Coordinate with the Content team to develop engaging newsletter strategies.
Reporting and Analysis:
- Conduct regular reporting and analysis to track performance and identify areas for improvement.
- Utilize analytics tools to monitor website traffic, sales, and customer behavior.
- Provide actionable insights and recommendations based on data analysis.
Cross-Functional Collaboration:
- Work closely with cross-functional teams including Content, IT, and customer service to ensure a seamless online shopping experience.
- Utilize CRM insights to enhance customer retention and loyalty programs.
- Collaborate with customer service to gain insights on areas of improvement on the customer journey.
Skills and Requirements:
- Bachelor’s degree required
- 5 + years of experience in e-commerce, preferably in a luxury environment or similar role
- Passion for Christian Louboutin and a true ambassador for the brand with strong sense of responsibility
- Ideal candidate has work experience in medium sized multinational company or luxury business.
- Additional language fluency is a plus
- Adheres to company policy and confidentiality
- Proactively contributes to creating a team atmosphere that is professional, flexible and enjoyable
- Exudes a “no task is too big or too small” attitude, with initiative, commitment, reliability, and positivity. Does not accept mediocrity
- Versatile; embraces change and is consistently able to develop and adapt to the needs of the business.
- Driven to learn and grow
- Grasps new concepts quickly, prioritizes efficiently and is organized
- Excellent analytical skills and experience with reporting tools.
- Proficiency in e-commerce platforms and digital marketing tools
- Strong follow up, follow through and attention to detail to ensure deadlines are met
- Strong knowledge of computer systems/programs
Christian Louboutin Company Core Values
Employees who work for Christian Louboutin should embody and believe in our Core Values as defined:
Down to Earth - We stand with authenticity, integrity and respect.
Down to Earth is defined as embodying a true sense of reality. Your head may be in the clouds but your feet are always on the ground. You use common sense and pragmatism in your everyday approach. You show empathy towards others. You are adaptable, unpretentious and relatable. You treat everyone equally and respectfully.
Happiness – As team players, we collaborate with positivity, open-mindedness and fun.
Happiness is defined as the feeling of not fearing the alarm clock and embracing the day ahead of you. You come into work with an optimistic outlook and with good intentions. You enjoy what you do and it shows in your day-to-day interactions. You feel comfortable, supported and encouraged along the way. You are growing and continuously learning. You have a purpose here. Your successes are all of our successes. You can be yourself. You feel a great sense of pride to say “I work at Christian Louboutin.” Days fly by. Is it 6 o’clock already? It’s time to go home and you are excited to do it again the next day.
Inspiration– We envision the future with confidence, creativity and freedom.
Inspiration is defined as driving thought from a creative and intuitive place. You foster a stimulating environment where imagination is celebrated. Ideas become reality. You are not afraid of being unconventional and are empowered to think outside the box. You are fresh, distinctive and daring. Innovation is our vision, “like no other” is our tradition.
Passion– We drive the business with agility & care and we are committed to excellence.
Our Business and our Values:
Christian Louboutin, founded in 1991 in Paris, is a leading global luxury brand for shoes and leather goods for both women and men. Christian Louboutin is also renowned for its iconic red sole, imagined by Mr. Christian Louboutin himself, a year after the creation of the brand. The brand has more than 160 Boutiques in 38 countries featuring the signature shoes such as the iconic pumps, sneakers and loafers alongside the seasonal collections for women, men and accessories. Christian Louboutin imagines collections through a large spectrum of inspirations emanating from his love of Paris, his travels, and his passion for art and craftmanship. 2014 welcomed the launch of Christian Louboutin Beauté with the iconic Rouge Louboutin nail and lip colour.
Our people are at the heart of our brand.
We celebrate individuality and empower our team members to have responsibility, autonomy and creativity within their roles. Our colleagues share the same passion and dedication to our Brand and its continued success.
We live by our values:
We are down to earth – we stand with authenticity, integrity and respect. We have passion – we drive our business with agility, commitment and care. We feel happiness in all that we do – we collaborate with positivity, open-mindedness and fun. We find inspiration in our work – we envision the future with confidence, creativity and freedom.”
The Maison Christian Louboutin is an equal opportunity employer. We are committed to recruitment practices that do not discriminate against any job applicant because of their race, color, gender, age, nationality, culture(s), religion, sex, physical or mental disability, or age. We believe that a culture of diversity and individuality fosters our above core values. So, if you also share this mindset, these values, and you dream of coloring your soles red as part of the Louboutin adventure, please join us!
In accordance with the New York City Commission on Human Rights and in compliance with the Salary Transparency Law, Christian Louboutin envisions the general compensation range for this position to be $80,000 - $110,000 per YEAR. *This range is NOT inclusive of other forms of compensation or benefits such as commissions, overtime, discretionary bonus, health insurance, retirement savings or paid leaves of absence. Such details will be further communicated during the interview process and/or at the time of an official offer of employment.
