Job Description
Position: Senior Manager of Internal Communications
Reports to: SVP of Communications
Position Managed: None
Location: Hybrid
Department: Public Relations/Communication
Scope: Multi-site/Based at the Bronx Zoo
Position Type: Full-time
Requested Information: Cover Letter and Resume
About Wildlife Conservation Society (WCS)
WCS stands for wildlife and wild places. As the world’s premier wildlife conservation organization, WCS has a long track record of achieving innovative, impactful results at scale. We run field programs spanning 60 countries and the entire ocean. We build on a unique foundation: Our reach is global; we discover through best-in-class science; we protect through work on the ground with local and indigenous people; we inspire through our world-class zoos, aquarium, and education programs; and we leverage our resources through partnerships and powerful policy influence. Our more than 4,000 diverse, passionately committed team members in New York City and around the world work collectively to achieve our conservation mission.
Position Summary
The Director of Internal Communications leads the development and execution of internal communication strategies for all of WCS. They are responsible for internal communication channels such as the intranet and all-staff digital communications; internal crisis or emergency communications; organizing and managing organization-wide hybrid meetings; and developing company internal communication outreach tools. The role requires a seasoned professional with a strong track record in crafting impactful communications that align with organizational goals. As a member of the Communication Team, this individual will also be asked to assist with other communications matters such as photographing events for social and internal communications and staffing news media shoots at our five parks in NYC; and assisting with external digital content.
Principal Responsibilities
- Develop and implement comprehensive internal communication strategies that align with organizational goals and values.
- Manage and implement internal communications using such tactics as:
- WCS’s intranet site
- OurWCS.org: Email broadcast
- WCS’s weekly newsletter This Week @ WCS
- WCS’s crisis communications system
- WCS Employee Hotline
- WCS Forums
- WCS Town Halls.
- Assist with posting on WCS.org and WCS social handles.
- Drive effective communication channels to inform employees about company initiatives, policies, and updates using tactics noted above.
- Craft, create and write engaging content for internal platforms, including newsletters, intranet, and other communication channels.
- Collaborate with department heads to ensure consistent messaging and information flow across the organization.
- Use crisis communication plans and outlets (Everbridge) to ensure a rapid and effective response during emergencies or critical incidents and the WCS hotline.
- Plan, organize, and execute webinars and virtual events to engage internal and external audiences.
- Research and utilize technology and platforms to optimize the reach and impact of webinars and virtual events.
- Perform other administrative duties as needed, including staffing events and managing news shoots.
Qualification Requirements
- Bachelor’s degree in communications, Public Relations, or a related field; Master's degree preferred.
- 4 to 6 years experience in internal communications.
- A strong understanding in external and internal communications and how they are connected.
- Ability to travel 40% - 50% of the time both internationally and domestically.
- Able to visit all (5) WCS facilities.
- Valid Drivers License.
- Ability to work collaboratively in a fast-paced environment.
- Exceptional written and verbal communication skills.
- Strong project management and organizational abilities.
- Strong social media and technical skills.
- Proficiency in utilizing various communication tools and platforms such as:
- Managing and publishing digital content via modern SharePoint.
- Publishing content on various social and external web platforms.
- Managing and publishing content via enterprise communications tools.
Requested Application Documents (Serious Inquires Only)
Please note to be considered, you'll need to provide the following documents with your application:
Equal Employment Opportunity Disclaimer
WCS is an equal opportunity employer, and the organization complies with all employment and labor laws and regulations that prohibit discrimination in hiring and ensures that candidates from all backgrounds are fairly and consistently considered during the recruitment process. We are dedicated to hiring and engaging a diverse workforce. We are committed to cultivating an inclusive work environment and look for future team members who share that same value. The organization provides equal employment opportunities for all qualified candidates. The organization does not discriminate for employment based on gender, race/ethnicity, religion, color, national origin, sex, age, disability, marital status, sexual orientation, citizenship status, caste, genetic information or any other covered status or characteristic protected by laws and regulations/and similar categories.
It is everyone’s responsibility to ensure that we do not tolerate discrimination or harassment based upon a person’s membership in one of these protected categories in areas such as recruitment, selection, job assignment, supervision, training, promotions, job grading, transfers, termination, compensation, benefits, educational opportunities, WCS sponsored recreational activities and facilities. The organization complies with the spirit and intent of relevant local laws and WCS’s employment policies.
Note that the salary offer will reflect the selected candidate’s individual experiences, skills and qualifications, internal equity, work location and country of work.
Salary Range
$90,000 to $105,000
