Summary of Responsibilities/General Description:
This position will work with the company’s non-profit association clients in a fast-paced, customer-focused work environment. We are looking for an association professional with experience in marketing, communications and working with non-profit associations and their volunteers. The individual must possess the following strengths: be successful in leading and managing many different projects, be an effective supervisor, be detail organized, and possess excellent written and oral communication skills. Additionally, they should be a strong project manager, be articulate and efficient, and excel at learning current and emerging technologies. A successful candidate will have an excellent work ethic and the ability to work independently as well as on a team. The position requires a flexible and service-oriented individual with strong computer and people skills with the ability to:
- Balance multiple deadlines and priorities.
- Respond to a variety of volunteer requests and/or inquiries by phone and email to ensure a positive experience with the Association.
- Take initiative and leadership on projects for the Association.
- Work closely and successfully with volunteers with different personalities and work styles.
- Develop, lead, and implement fresh, innovative member recruitment and retention programs, marketing plans, and communications strategies.
Marketing Responsibilities:
- Develop, lead and manage fresh, innovative membership recruitment and retention programs and campaigns for the Association.
- Strengthen the Association's member value proposition and suite of benefits and programs.
- Develop, lead, and manage new marketing plans for Association programs and activities, including a Leadership Summit, recognition days and weeks, annual general membership meeting, webinars, and booths & CE at industry conferences.
- Develop, lead, and manage outreach programs to industry/profession suppliers to increase sponsorship and advertising revenue.
- Oversee Association membership coordinator; establish data entry and reporting standards. Includes assessment of current AMS and developing recommendations for improved database operations.
Communication Responsibilities:
- Develop, lead, and manage integrated communication program and campaigns across all communication channels to accomplish Association goals.
- Develop, lead, and manage the Association’s publications and communications programs, including but not limited to: bi-monthly e-magazine, monthly e-newsletter, annual report.
- Direct, lead, and manage the Association’s social media program.
- Oversee Communications & Marketing Manager to ensure accurate and timely implementation of communications and marketing plans.
Other Responsibilities:
- Collaborate with the Executive Director to develop and manage Association's marketing and communication budgets.
- Manage work and performance of contractors providing marketing, communications, social media and website services.
General:
- Develop and maintain a working calendar of projects and deadlines. Work with Executive Director to develop priorities.
- Lead and coordinate additional projects and programs for the Association.
- Perform additional duties as assigned.
- Assist in answering the phone lines and directing calls when needed.
- Understand scope of services provided to the association. Provide any additional support services as needed.
- Work with volunteers and adjust communications appropriately.
Qualifications:
- Bachelor’s degree required.
- Minimum of three years of working experience in Association management.
- Proven leadership skills.
- Experience in working with volunteers, boards, and committees is a strong plus.
- Must be able to travel up to three times per year.
Required Skills:
- Must be adaptable and be able to engage, collaborate with and motivate membership coordinator and contractors.
- Should have proven track record in developing, leading, and managing tactics or building programs to meet goals and objectives according to timelines.
- Strong organizational abilities, including planning, development and task facilitation.
- Excellent communication skills, both written and spoken, including the ability to tailor your style to suit different audiences.
- Fiscal and budget management skills.
- Strong understanding of technology.
- Desire to learn the association’s industry, key stakeholders, and how to serve the industry community.
- Ability to monitor, evaluate, and modify programs and policies to meet changing needs and objectives of the organization.
- Successful candidates should be proficient with Microsoft Office and have excellent customer service, multi-tasking and organizational skills. Experience with websites, databases, is required (experience with Your Membership is a plus).
