Help Desk Analyst (Onsite)

TM Floyd & Company (TMF) • Full-time • Columbia, SC, US • 3m ago

We are currently seeking a Help Desk Analyst to join our team in Columbia, SC. This position offers a 50% remote work arrangement. If you're looking for a new and exciting opportunity, we encourage you to submit your application today!

Key Responsibilities:

Review employer data reports provided by business analysts, ESU team and update the data to meet project goals
May need to contact employers to confirm various employer data elements
Monitor employer data regularly and advise project business analysts and ESU team of the updates needed to maintain clean employer database
Address and resolve incidents and requests; logs and/or updates all incidents and requests; engage other service desk resources, job aids, newsletter articles, or appropriate project

Skills & Qualifications:

Extensive experience MS Office and SharePoint
Excellent problem-solving, communication and interpersonal skills, along with patience, and a customer-friendly attitude
Ability to identify, interpret and translate business process training for appropriate audiences

Education/Certifications:

Bachelor's degree or 4 years of family court and child support experience may be substituted for the bachelor's degree

The salary range for this position is $40,000 - $55,000. Actual compensation within that range will be dependent upon the individual's skills, experience, and qualifications.

TM Floyd & Company is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

We offer a generous array of benefits, depending on the length of assignment. We also offer a referral bonus of up to $1,000. Ask us for more details!

TM Floyd & Company participates in E-VERIFY
AAP, EEO