PLEASE READ BEFORE APPLYING. This is an HOURLY POSITION! Must have at least 2 years experience.
Associate Lifestyle Manager Responsibilities
You are front facing clients and you are responsible for client communication, success and failure of requests. You must be ready to deal with clients at any moment which means answering a call, message or email during your shift. Successful candidates must be detail orientated and committed to supporting the team in delivery quality service to clients. Candidate must be flexible and have a “do whatever it takes” mentality in the approach to work. This is an hourly position and the schedules can change from week to week including covering nights and weekends. You will be expected to be available when needed.
Responsibilities
- Make sure tickets are entered correctly, and closed
- If an admin is making a ticket or reservation for a client, 100% of the responsibility falls on you to make sure it’s done properly
- Build direct relationships with clients and vendors
- Create a monthly newsletter covering NY, LA, Miami, London restaurants and hotel openings as well as upcoming events
- Responsible for hitting sales goals
- Visiting restaurants on a weekly basis
Key Duties
- Providing excellent customer service to our clients over the phone and in person
- Check that all emails are read, and all tickets are properly entered into the CRM
- Conducting research and putting together proposals
- Liaising with suppliers on behalf of clients
- Maintaining an accurate log of client data in CRM
- Creating CRM Tickets for clients requests
- Send out reservation reminders via Zingle and emails
- Double confirming all reservations and making sure inclusions, notes, deserts and other perks are given to our clients for their reservation.
- Requesting Folios from Hotels and Nets from vendors
- Updating CRM and Database with new vendors and client information
- Outreach to new vendors
- Update Excel databases (Master Contacts, Events, Hotels) (when necessary)
- Review any outstanding financial tickets in CRM to be followed up with Lifestyle Team & Mark for invoicing & payment
- Travel might be required for events, and hotel experiences
- Creating content during site visits for our social media team
- Schedule does require flexibility and on call at all times
Schedule 1 - Wednesday 5pm-8pm, Thursday through Saturday 3pm-Midnight, Sunday 11am-Midnight
Schedule 2 - Monday, Tuesday, Thursday, Friday 3pm - Midnight, Saturday 8am-5pm
