BiggerPockets is the leading resource to learn how to responsibly build wealth through real estate investing. With the #1 real estate podcast, top-tier education, analysis tools, and a vibrant community of nearly 3 million members, BiggerPockets empowers seasoned investors and newbies along their path to financial independence.
BiggerPockets is launching a new product (PassivePockets) to help investors find, vet, and invest in real estate syndications. It will include education, community forums, and directories to easily find syndication sponsors and active investment opportunities. To support the launch, we need to fill our directory with incredible syndication sponsors and active deal offerings.
That's where you come in. We need a Client Operations Manager to onboard new Sponsors, set up their company profile pages, answer questions and manage operations for the fulfillment of incremental advertising packages (scheduling webinars, setting up active deal pages, coordinating marketing with the marketing team, etc.)
About the Role
The Partnership Activation Manager will be an essential part of the Corporate Partnerships team by maintaining high level relationships of PassivePockets partners. This role will be responsible for the flawless on-boarding, execution & renewal of select corporate partners.
In addition to the fulfillment and execution of accounts this role will play a major role in the planning of world class sponsorship events (i.e. Partnership Summit, Meetups & more) while also having to manage relationships internally and externally to ensure smooth delivery of all partner assets.
If you're a self-starter who is great at building strong relationships, thrives in fast-paced environments, and loves process and operations, we should talk.
Responsibilities
- Direct day-to-day account management including activation, fulfillment and budget for assigned corporate partners
- Develop customized marketing programs using new or available inventory to achieve partners business objectives and drive revenue
- Create season recaps for all managed partners that provide documentation of delivered contractual, paid and bonus assets as well as value provided against such assets
- Work closely with sales team to provide recommendations on marketing platforms to enhance current partner relationships and provide new ideas for potential partners
- Management and analysis of partner measurement / ROI / ROO tools
- Ensure Sponsors are maximizing the effectiveness of our products and identify opportunities to help them achieve their goals
- Manage the fulfillment of advertising packages: scheduling, setting up deal pages, advising on best practices for pre-recorded webinar recordings, coordinating with marketing to promote via newsletter, email, podcast, site, and more
- Create and maintain documentation including FAQs, Training Videos and Educational materials
- Be the "Voice of the Customer" by advocating for sponsors needs
- Help create and maintain customer support and customer success processes and systems
Skills
- 4+ years in client success or operations role
- Proven track record of success in client success or client operations, preferably in a B2B environment
- Strong interpersonal and communication skills, with the ability to build rapport and establish trust with clients
- Ability to work independently and as part of a team in a fast-paced, dynamic environment
- Excellent organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines effectively
- Experience with WordPress, Zoom Video Conferencing, and Google Workspace
- Proficiency in CRM software and other sales tools to track leads, manage pipelines, and generate reports (Hubspot a plus)
- Self-starter who proactively identifies opportunities and takes action
- Demonstrated ability to create and implement new processes from scratch
- Data literacy, and the ability to analytically demonstrate the impact of your work
Compensation
- $65,000-$75,000 annual salary
- 10% yearly bonus based on company performance
Location
BiggerPockets is proud to be an EOE/Veterans/Disabled/LGBTQ+ employer!
- We celebrate, support, and encourage being different for the benefit of our team members and community. We do not discriminate on the basis of race, color, religion, age, sex, gender identity, sexual orientation, national origin, political affiliation, marital status, non-disqualifying physical or mental disability, genetic information, membership in an employee organization, retaliation, parental status, veteran status or other non-merit factors
- We celebrate diversity and are committed to creating an inclusive environment for all team members. All employment offers are decided on the basis of qualifications, merit, and business need
*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice*
Benefits
- Medical, dental, and vision coverage
- Office snacks & beverages
- Tuition reimbursement & career development
- 401k package
- Paid parental leave
- Flexible time off
- 12 company-paid holidays per year
- Community service & volunteer opportunities
- Amazing team & fun culture with lots of team events
- Learn more about real estate investing
