About the Company
The Daily Upside is a fast-growing digital media company covering business, finance, economics, and investing. Our team of career journalists covers the events and forces shaping the global business climate with a passion for peeling back the layers of market-moving stories. Across our suite of properties we have over 1 million engaged subscribers.
Our flagship newsletter covers business, finance and economics for global business leaders and decision makers. We also have a suite of B2B properties: CIO Upside, focused on chief information officers and the IT community, Advisor Upside, focused on the wealth management community, and Power Corridor, focused on the intersection of Wall Street and DC.
Our mission is to empower forward-thinking business leaders with a nuanced understanding of the subtext and underlying drivers shaping the economic outlook. We write in a manner that’s equal parts engaging and insightful, with a mission to be a “must read” for global business leaders looking to stay sharp on important trends.
About the Role
We are looking for a Client Services Manager on our Brand Partnerships team to provide customer support and manage client relationships. The role requires excellent communication and organizational skills and a strong attention to detail to execute highly effective campaigns that exceed client expectations and goals.
Responsibilities:
- Own brand partner’s transition from pre-sale to post-sale, including by not limited to: compiling campaign assets, offering mid-campaign optimizations, and providing post-campaign wrap reporting.
- Facilitate smooth creative processes, maintain campaign timelines, manage client feedback, and ensure approval prior to launch.
- Manage the copywriting schedule and interface with brand partners to communicate on copy direction, strategy, and results.
- Manage and optimize external and internal copywriters.
- Assist with copywriting when needed to produce successful campaigns that exceed client expectations.
- Update reporting and data collection for client campaigns and deliver post-campaign results and wrap reporting.
- Maintain and grow relationships with new and existing client advertisers - supporting IO and other documentation logistics, including RFPs.
- Establish KPIs and other benchmarks for success.
- Support the partnerships team with any client related matters, including but not limited to renewal strategy based on performance and client objectives.
- Stay up to date with industry trends and competition to identify new opportunities for growth.
Requirements:
- High attention to detail, strong writing skills, excellent time management, and multitasking abilities.
- A creative and strategic mindset.
- Proficiency in project management tools and communication platforms.
- Candidate must have hands-on experience with Google Ad Manager (GAM), including managing the ad load process and implementing and troubleshooting ad tags. A strong understanding of tag management and ad serving optimization is essential.
- A game-for-anything attitude, a can-do mindset, and the ability to thrive in collaborative environments.
Benefits:
- Competitive salary. Salary for the role is commensurate with experience and depends on several factors, including a candidate’s qualifications, skills, competencies and experience.
- Medical, dental, and vision insurance
- 401k
- Unlimited PTO, paid holidays
- Work from anywhere with a good internet connection
- Opportunity to work with a fun and passionate team and be a stakeholder in building something truly special in the media industry
- Regular team outings (virtual or in-person)
