Overview: The E-commerce Merchandising Coordinator will assist in maintaining, optimizing, and analyzing online visual merchandising and content for both the US and Canadian websites. They are responsible for providing accurate and relevant insights regarding merchandising to capitalize on opportunities that will positively affect the E-commerce business. Additionally, the E-commerce Merchandising Coordinator will work with Central Paris teams on newsletter curation and launches online. The E-commerce Merchandising Coordinator reports in directly to the Manager of Ecommerce, the Americas.
Key Responsibilities of the role:
- Assist in daily visual merchandising of all website sections by selecting a cohesive, theme appropriate assortment, and organizing product selection in a visually appealing, business-oriented and customer centric layout.
- Identify and execute key item strategies, optimal product placements, catalog pushes, and business driving opportunities.
- Review online content (product description, visual, missing images) and propose improvements based on analysis.
- Responsible for curation of newsletters and content changes, as well as providing A/B test scenarios.
- Own the full scope of the product cycle, including enabling/disabling, reviewing inbound deliveries.
- Manage pre-order activation, sales, and placement to generate traffic and newness to the site.
- Responsible for continuous QA of the websites of all product images, copy, availability, and visual merchandising to optimize sales and visibility.
- Utilize Google Analytics to assist the E-commerce team on all site-driven statistics and analysis surrounding product or seasonal launches or business explanations.
- Identify site issues specific to merchandising and work with appropriate internal teams to resolve.
- Proactively ensure product is ready for upcoming launches and alerts the team on any product or content issues that might hinder those launches.
- Perform competitive analysis and market benchmarking by researching competitor’s online content strategy, promotional campaigns, and emerging trends seen online.
- Actively strive to achieve key performance indicators to improve E-commerce results in reaching business targets.
- Aid the E-commerce team in completing the Weekly and Monthly reports relating to product selling to obtain a clear understanding of business trends and action plans.
- Collaborate with different departments on relevant insights in a professional manner.
Skills and Requirements:
- Bachelor’s degree required
- 0-2 years of experience in customer service/retail, preferably in a luxury environment or similar role
- Passion for Christian Louboutin and a true ambassador for the brand with strong sense of responsibility
- Ideal candidate has work experience in medium sized multinational company or luxury business.
- Additional language fluency is a plus
- Adheres to company policy and confidentiality
- Proactively contributes to creating a team atmosphere that is professional, flexible and enjoyable
- Exudes a “no task is too big or too small” attitude, with initiative, commitment, reliability, and positivity. Does not accept mediocrity
- Versatile; embraces change and is consistently able to develop and adapt to the needs of the business.
- Driven to learn and grow
- Grasps new concepts quickly, prioritizes efficiently and is organized
- Exceptional customer service skills along with transparent and effective interpersonal, verbal, and written communication skills
- Strong follow up, follow through and attention to detail to ensure deadlines are met
- Strong knowledge of computer systems/programs
Our Business and our Values:
Christian Louboutin, created in 1991 in Paris, is a global luxury brand leader when it comes to shoes for women and men and leather goods. Christian Louboutin is also renowned for its iconic red sole, imagined by Mr. Christian Louboutin himself, a year after the creation of the brand. The brand has more than 160 Boutiques in 38 countries featuring the signature shoes such as the iconic pumps, sneakers and loafers alongside the seasonal collections for women, men and accessories. Christian Louboutin imagines collections through a large spectrum of inspirations emanating from his love of Paris, his travels, and his passion for art and craftmanship. 2014 welcomed the launch of Christian Louboutin Beauté with the iconic Rouge Louboutin nail and lip colour.
Our people are at the heart of our brand.
We celebrate individuality and allow the freedom to have responsibility, autonomy and creativity within your role. Our colleagues have in common the passion and dedication to our Brand, and its continued success.
We live by our values:
We are down to earth – we stand with authenticity, integrity and respect. We have passion – we drive our business with agility, commitment and care. We have happiness in all that we do – we collaborate with positivity, open-mindedness and fun. We work with inspiration – we envision the future with confidence, creativity and freedom.”
The Maison Christian Louboutin is an equal opportunity employer. We are committed to recruitment practices that do not discriminate against any job applicant because of their race, color, gender, age, nationality, culture(s), religion, sex, physical or mental disability, or age. We believe that a culture of diversity and individuality fosters our core values we listed above. So, if you also share this mindset and these values and you dream of coloring your soles red as part of the Louboutin adventure, please join us!
Christian Louboutin envisions the general compensation range for this position to be $52k- $58k per YEAR.
*Please note that this range is NOT inclusive of any other forms of compensation or benefits such as commissions overtime, discretionary bonus, health insurance, retirement savings or paid leaves of absence. Such details will be further communicated during the interview process and/or at the time of an official offer of employment.
