At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!
The Merch Systems Specialist will support the Catalog Team in delivering best-in-class vendor care, user troubleshooting, and documentation of system improvements and technology processes. The candidate will interact cross-functionally with Content, eCommerce, and Vendor teams to support PIM configuration and administration, and must be comfortable communicating with a variety of stakeholders. The ideal candidate is highly organized, detail-oriented, and comfortable synthesizing complex user requirements to simple “if x, then y” statements. The ability to identify both short-term treatment and long-term cures for operational speed bumps will be essential for candidates to thrive in this role.
This position sits onsite 5 days a week in Grapevine, TX.
Responsibilities
- Train Vendors and internal users on Syndigo PIM system, in addition to troubleshooting user issues.
- Create comprehensive platform/workflow documentation and materials to support business teams on the use of PIM.
- Collaborate with Catalog Product Manager, Content, and Merchandising leadership to execute short-term solutions (with guidance) to catalog speedbumps.
- Organization of Jira tickets to track and communicate broader system trends to Catalog team.
- Communicate bi-weekly updates to broader GameStop teams on improvements, known bugs, and surveying for future catalog improvements.
Breakdown Of Merch System Admin Responsibilities Per Week
- Vendor Setup, Training, and Care - 25%
- Implementation of short-term Catalog needs (Reference lists, internal trainings and troubleshooting, user access requests, taxonomy audits, application log monitoring, email notification settings) - 25%
- Business rule testing, workflow monitoring, access configuration updates, in addition to verifying quarterly Syndigo product updates in QA environment - 20%
- Documentation of Trainings and System Improvements (huge!), “Patch Note” newsletter, surveying of product improvements - 15%
- Jira ticket tracking, follow-ups, and escalation - 15%
Skills/Proficiencies
- 1-3 years in Merchandise Operations, Vendor Care, or similar Content Roles
- 1-3 years experience working with Jira or Confluence
- 1-3 years with customer-facing communications in retail, IT, or related fields.
- Strong working knowledge of process optimization
- Experience with Syndigo or similar PIM system a plus
Full-time store positions at GameStop are also eligible to participate in incentive programs, health benefits, paid time off, 401 (k), employee discount and a casual work environment. Positions at GameStop may also be eligible for a bonus and/or other incentives.
