Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.
Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.
The Senior Travel Specialist, reporting to the Manager Travel, works closely with the other members of the travel team to ensure that all travel requests are carried out efficiently and within established policies and guidelines. In our fast-paced team environment, the successful candidate will be self-motivated, organized and take pride in delivering a premium level of service with attention to detail. A well-rounded understanding of all aspects of the travel industry is required. Your expertise will help identify and implement improvements that will get results.
What You Will Do
- Arrange domestic and international business travel for the Empower organization
- Resolve clients’ needs and preferences, such as schedules and costs
- Identify required fare and schedule information
- Calculate total travel costs
- Update and maintain itineraries, including details needed for international travel (e.g., passports or visas)
- Listen and be a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situation
- Share experience and standard processes with travel team members to enhance the quality and efficiency of customer support
- Perform root cause analysis when problems arise to develop permanent corrective actions
- Apply subject matter expertise to suggest regional and global ideas for process improvements
- Take the lead with resolving debit memos, technical issues and quality control of reservations
- Support and assist with T&E credit card program, as needed
- Enhance and maintain post travel cost summaries
- Collaborate and assist with valuable projects requested by senior management
What You Will Bring
- 6+ years of corporate travel experience required with domestic and international reservations. 8+ years experience preferred.
- College degree in travel management preferred
- GDS experience required
- Possess a high level of confidence and strong technical skills
- Expertise with the SABRE travel system required
- Advanced experience working with online booking tools, including CVENT, Concur and TMC reporting packages
- Proficiency in MS Office applications with an emphasis on Excel and PowerPoint
What Will Set You Apart
- Advanced knowledge of ticketing rules and regulations, complex domestic and international fares, as well as regional and international travel trends
- Positive attitude and a will to succeed
- High energy, innovative and results oriented
- Strong interpersonal skills and ability to build relationships
- Strong organization skills and ability to prioritize assignments and deadlines under pressure, including attention to detail and analytical skills
***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.***
What We Offer You
We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.
- Medical, dental, vision and life insurance
- Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
- Tuition reimbursement up to $5,250/year
- Business-casual environment that includes the option to wear jeans
- Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
- Paid volunteer time — 16 hours per calendar year
- Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
- Business Resource Groups (BRGs) - internal networks that rally around common interest, experiences and identities such as race, ethnicity, gender, ability, military status and sexual orientation. BRGs play a vital role in educating and engaging our people and advancing our business priorities.
Base Salary Range
$74,000.00 - $104,525.00
The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.
Equal opportunity employer
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.
***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.***
Job Posting End Date at 12:01 am on:
01-13-2025
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