Introduction

The Maryland Department of Aging helps establish Maryland as an attractive location for all older adults through vibrant communities and supportive services that offer the opportunity to live healthy and meaningful lives. This mission is achieved through providing streamlined access to Long-Term Services and Support (LTSS) encompasses a wide array of programs, services, and supports that are aimed at helping Marylanders live active, independent, and healthy lives in their communities for life.

A vital part of Maryland’s No Wrong Door network, the Maryland Department of Aging collaborates with other State departments, community organizations, and key stakeholders to provide person-centered services to meet the needs of some of Maryland’s most vulnerable populations.

GRADE

14

LOCATION OF POSITION

MD Dept. of Aging

301 W. Preston St.

Baltimore, MD 21201

Main Purpose of Job

The LTSS Coordinator will work across Department programs to facilitate streamlined access to pre-Medicaid, Medicaid long-term care, and Medicare counseling services and will assist the leadership team in updating the state-funded long-term services continuum of care. The Coordinator will aid in the coordination of the Department's pre-Medicaid and No Wrong Door services, promote awareness, and develop a quality assurance and sustainability plan that builds provider capacity and reduces waitlist times.

The LTSS Coordinator will also support the State Health Insurance Program (SHIP) program manager with administrative functions related to grant management of the SHIP program. In addition, the coordinator will be responsible for assisting Medicaid and Medicare beneficiaries with accessing their benefits, creating training providing technical support to support SHIP counselors, and supporting outreach to raise awareness about Medicaid options for Medicare beneficiaries.

POSITION DUTIES

Support State Health Insurance Assistance Program (SHIP)

Obtain and maintain certification as a SHIP counselor and assist constituents who are seeking support with Medicare.
Design and develop onboarding and training materials to equip SHIP counselors throughout the State with the tools and information they need to deliver exceptional service.
Create and distribute an engaging newsletter to support SHIP counselors in staying up to date on Medicare-related policies, procedures, and valuable resources.
Manage and maintain databases to ensure the integrity of data collection related to SHIP team members, counseling sessions, and outreach activities.
Assist with fiscal management by reviewing and approving financial reports and requests for funds from subgrantees.
Provide technical assistance to counselors related to data collection and accessing resources.

Pre-Medicaid Program and No Wrong Door System Revision

Assist with the redesign of the current pre-Medicaid program and the No Wrong Door system in Maryland to increase capacity, streamline access to services and supports, and ensure these long-term services and support effectively meet the needs of Maryland’s older adult populations.
Gather and disseminate data.
Facilitate meetings and workgroups with internal staff and external stakeholders to identify gaps and opportunities for improvement in current systems and solicit recommendations for change.
Draft system design and policy updates to aid in the implementation of recommendations.

Long-Term Service Access Navigation

Assist state and local Program Managers to identify participants in state-funded programs that can be prioritized into Medicaid home and community-based services.
Assist in the process of transitioning participants, in partnership with the Maryland Department of Health to Home and Community Based Medicaid services and support.

Minimum Qualifications

Education : Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience : Two years of administrative staff or professional work.

Notes

Candidates may substitute 30 credit hours from an accredited college or university for one year of the required experience.
Candidates may substitute the possession of a Bachelor's degree from a college or university for the required experience.
Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience.

Desired Or Preferred Qualifications

Preference will be given to applicants who possess the following preferred qualification(s).

Experience working for a non-profit or government organization providing aging services.

Experience in project management and the ability to manage multiple projects at a time.

Experience assisting with Medicare and/or Medicaid Waiver programs and services.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

Benefits

STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS

Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Budget and Management, Recruitment and Examination Division, 301 W. Preston St., Baltimore, MD 21201. Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.

For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov or 410-767-4850, MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.

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LTSS Coordinator Administrative Officer II