Primary Job Functions

Organize and take part in events across New York City as a representative of client. Events will include health fairs, educational talks, and other community happenings. Manage client volunteers who also take part in the events.

Design ads and flyers to publicize events

In consultation with colleagues, respond in writing to community inquiries and requests

Log and report on community activities using Salesforce and AirTable

Attend community events on behalf of client and provide updates on client activities

Develop event and activity descriptions to: recruit staff to participate in the events; inform leadership about upcoming events; and report out to the community about client efforts

Process invoices and expenses using Coupa

The Community Programs and Outreach Manager participates in program planning and development, outreach and education, data analysis, and communications support. This key position will increase the visibility of and access to client services and programs.

Job Responsibilities

Program Planning & Promotion

• Collaborates with clinical and administrative staff in developing and implementing new programs, processes and related policies & procedures to enhance community relationships with the goal of driving awareness, consideration and familiarity of client outpatient facilities, services and value. Examples include educational events, free community screenings and preventive services.

• Solicits input and involvement from key stakeholders across client and external resources as part of planning.

• Promotes programs to the client community and general public. Collaborates with Marketing & Communications to develop educational collateral that supports client programs, and that is distributed to internal stakeholders including Ambulatory Care, Patient and Caregiver Engagement, and client Direct for distribution to their partners and audiences. Distributes event information and educational materials to community partners and prepares original written summaries of events for posting on client website, social media platforms, Community Matters e-newsletter and local media resources.

• Provides leadership as well as organizational, creative, and/or managerial support necessary for long term and ad hoc projects and programs.

• Remains abreast of new developments, activities and improvements in the field while maintaining a working knowledge and understanding of client strategy to guide program direction.

Ensures that information is shared among stakeholders and that issues are escalated when appropriate.

• Communicates program vulnerabilities and challenges in a timely and effective manner.

Relationship Management

• Cultivates relationships with external community partners including local businesses, community and civic leaders, community-based organizations and disease-specific nonprofits with the goal of engaging partners by driving awareness, consideration and familiarity of client outpatient facilities, services and value.

• Negotiates and implements sponsorship agreements with local and national partners to drive awareness and reach across the client catchment.

• Coordinates with site leadership and clinical staff to facilitate requests for community outreach, support groups, screenings, health fairs and talks. Recruits staff to participate at off site community events while simultaneously facilitating team building activities in the process.

• Serves as a primary point of contact between local community health constituents and client regional site administration/leadership. Represents client among local cancer and health care advocacy associations. Participates actively in the identification and assessment of collaboration opportunities with local hospitals and physician groups.

• Develops, identifies, assesses and plans new educational programs and service opportunities with community partners and client staff.

• Serves as liaison with corporate health programs to facilitate relationships and collaborate with client Direct or other Center strategic initiatives.

• Identifies, facilitates and communicates with community partners to participate in Community Health Needs Assessment forums and for other related community advisory council meetings.

• Serves as member and/or facilitates presentations and communications for client Community Outreach Committee. Identifies recommended client guest speakers to present at COC meetings

35%

Community Affairs Communications Management

• Respond to requests for information about client services and facilities. Identify and utilize client resources to ensure appropriate responses to queries or complaints received, and flag important issues that arise.

• Monitor and elevate as appropriate items under consideration by the local community board, governing body, and elected officials that might impact client , and complaints from residents near our facilities that might require response from client departments including Security, Facilities, and Housing.

• Coordinate the production and distribution of internal and external construction and other communications, including monitoring the Construction and Community Affairs telephone lines and Community Affairs e-mail account.

• Schedule and represent client at meetings with or for the community, including construction meetings, Community Board and Council events; prepare meeting materials; work frequently with various client departments to support meetings.

• Create content for community affairs publications and web pages, including Community Matters, the Community Service Plan, and community education materials.

Distribute publications internally and externally, including posting on the Intranet and Extranet

• Manage outreach materials inventory, production schedule, vendor payment, and balance budget.

• Manages sponsorship budget, PO’s and check requests.

20%

Knowledge Management

• Obtains accurate data necessary for fulfilling responsibilities through use of all institutional resources, reports, contacts, and on-line information. (Examples include but not limited to CRM, Known, post-event surveys, Strategy & Innovation reports)

• Builds data queries aimed at assessing feasibility of proposed program and services.

• Collects, tracks, monitors and analyzes large amounts of data and data sets in an organized and systematic manner.

• Analyzes data for accuracy, completeness and relevancy and makes recommendations for process improvements. Examples include community engagement and satisfaction surveys.

• Establishes systems for the efficient input, throughput, and output of departmental information.

• Identifies problems, trends, and issues requiring action or further review.

• Keeps abreast of new developments in information management through use of internal and external resources

• Makes recommendations for new programs, departmental and/or organization-wide, based on data analysis

• Obtains accurate data necessary for fulfilling responsibilities through use of all institutional resources, reports, contacts, and on-line information.

10%

Education/Experience

Bachelor’s Degree

Community Health, Health Education, Public Health, Communications, Health Administration or related field. 4-7 years

health education and/ or community outreach experience

More than 10 years of relevant experience accepted in lieu of Bachelor's degree

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