Who We Are

Founded more than a century ago, ICMA is the premier professional association for local government leaders, managers, staff, and stakeholders, serving more than 13,000 members globally. As a membership association, we provide research and knowledge resources, professional development and training, peer to peer engagement, and technical assistance. We are also a major implementing partner for many grant and contract funded programs on emerging and prevailing topics and challenges to create stronger communities.

At ICMA, we take the concept of local government leadership, management, and innovation further into the future. Through our mission and passion to advance professional local government, we help communities deliver innovative services, empower resident engagement, enable economic development, strengthen leadership, uphold ethics, and provide forward-thinking management.

We ensure a diverse and inclusive workplace by welcoming people of different backgrounds, experiences, abilities, and perspectives and by learning from each other, individually and collectively.

A Great Opportunity

If you are organized, great with deadlines, and interested in working on creative and rewarding programs that honor and recognize members, we have the perfect opportunity for you!

ICMA is currently seeking a Program Manager - Membership Benefits & Services to assist with managing multiple awards programs, Life membership program, and data integrity. This position will work with the Senior Program Manager to promote awards programs, organize nomination processes, facilitate meetings with evaluation panel, verify accuracy of awards orders, and highlight recipients on various platforms.

The Program Manager will oversee the Life membership program which supports long-term members. This entails data analysis and thoughtful outreach. This individual will also play a pivotal role in monitoring and maintaining data accuracy, generating reports, completing internal forms, creating social media content, retention.

The Program Manager - Membership Benefits & Services, Awards Programs & Member Support reports to the Senior Program Manager, Awards Programs.

The Program Manager- Membership Benefits & Services, Awards Programs & Member Support salary is based on experience level and ranges between $62,422 and $74,930.

What You'll Do

Awards Programs (approximately 40% of time)

Coordinate with Marketing team to create attractive and accurate images to promote multiple ICMA Awards programs via mass emails, website, social media, and association's newsletter and magazine. Connect with ICMA affiliate associations to cross promote awards. Act as liaison with Global department to increase the number of international submissions.
Conduct testing to ensure nominations can be submitted accurately online. Review incoming awards submissions for correctness and eligibility, perform follow up as necessary.
Draft meeting agendas, guidelines, scoring sheets, press kits, submission packets and other materials for various groups.
Review, maintain, and update Awards section of website. Maintain multiple online listings.
Review artwork and signatures for awards and submit internal financial and contractual forms related to ordering awards.
Remain abreast of industry awards standards and suggest enhancements and efficiencies to programs.
Collect, compile, and organize award recipient bios and headshots for inclusion in association's magazine. Work with writer and editor to assist in production of the magazine's Awards issue.
Work with finance administration to execute accurate Purchase Orders and Voucher Check Request (VCR) forms.

Member Support - (approximately 30% of time)

Respond to member calls, voicemails, and emails. Promote ICMA's member benefits and resources.
Process membership applications, reinstatements and upgrades.
Manage Life and Retired member recognition, including proactively screening for eligibility, budget projections, ordering and inventorying related supplies and recognition materials.
Support retention efforts bi-annually via outreach, data analysis, tracking and reporting.
Collaborate with Senior Program Manager and internal teams to drive delivery excellence for the program and to translate organizational objectives into program objectives and practices.
Promote a culture of excellence, inclusion, learning, support, diversity and innovation.

Data Management - (approximately 30% of time)

Assist with running queries and data input.
Maintain member data and generate related reports. Note and report data trends and gaps.
Maintain goals and progress in Monday.com. Define and document processes and drive continuous improvement using measurement/metrics data; create analytics that give leaders insights into objectives and key results on programs.

What You Need To Be Successful In This Role

Bachelor's degree in relevant discipline
Three (3) to Five (5) years of experience in program or project management. Willingness to supervise support staff and interns

Knowledge, Skills, And Abilities (KSAs)

Ability to meet deadlines and adhere to a schedule
Proven ability to orchestrate activities and problem solve across multiple stakeholder teams, leading others in delivery of a solution
Ability to establish and maintain effective working relationships with internal and external parties
Experience in establishing and operating aspects of program management including planning & organization
Ability to manage changing priorities and adapt to a changing business environment while building and strengthening internal and external relationships
Proven ability to orchestrate activities and problem solve across multiple stakeholder teams, leading others in delivery of a solution
Excellent organizational skills and attention to detail
Excellent communication, presentation, analytical, planning, and process development skills
Demonstrated ability to respond effectively to multiple priorities, continuously prioritize deliverables, and to respond in a dynamic work environment
Strong analytical and data analysis skills
Highly proficient with Microsoft Office Suite, virtual platforms, and association management software
Interest in Local Government or membership associations preferred.
Experience with database and website management preferred.

Physical Requirements/Work Environment

The work environment and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is typically performed in a home office environment free from hazards or unpleasant environmental conditions.
Work requires travel up to 10% of time, primarily within the U.S.

What We Can Offer You

Remote work environment
A collegial working environment where teamwork and individual contributions are valued
A competitive salary
A comprehensive benefits package that includes employer sponsored health, dental, life, disability, and employee assistance benefits
Paid time off to include vacation, sick leave, holidays, and floating days
Contribution to a supplemental retirement plan
Opportunities for ongoing professional development

This position is based out of ICMA's headquarters, located in Washington, D.C. At this time, all ICMA staff are working remotely. The selected individual must be able to work the core business hours from 8:30 am to 5:00 pm EST. Our office will remain operational and accessible for staff to use on a voluntary basis.

A high-speed Internet connection is required. Personnel will provide the Internet service at their own expense. The internet connection must be of sufficient bandwidth to allow the team member to efficiently perform their regular job functions.

The selected candidate must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

EEO Statement

At ICMA, we strive to promote and sustain a culture of diversity, inclusion and belonging every day. ICMA is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, sex/gender, sexual orientation, gender identity or expression, age, disability, protected veteran status, or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for ICMA job opportunities.

ICMA - International City/County Management Association jobs

Program Manager – Member Benefits and Services, Awards Programs & Member Support