Description

We are seeking a dynamic Marketing and Communications Coordinator who will develop and execute the agency’s marketing and communications plan to help reach, engage and inspire our community to take action. You will play a key role in partnering with teams across the agency to foster a connected, supportive and informed experience for key stakeholders, including families, Bigs, donors, and the broader community. This position will collaborate closely with the Director and Manager of Marketing & Communications to ensure that all messaging, content, and tactics are aligned with our mission, vision, values.

The ideal candidate will have a fearless approach to innovation and creativity, asset-based writing and storytelling, and a keen eye for details and design aesthetics. This role requires an individual that can proactively manage multiple time-sensitive and competing priorities, and has the ability to cultivate relationships with multiple internal and external stakeholders.

As The Marketing & Communications Coordinator, You Are

Representative of the lived experience of youth and families in our programs
An authentic and engaged community advocate, building relationships and belonging
Dedicated to driving exceptional customer service, fostering meaningful participant interactions, ensuring that every interaction reflects our agency values and commitment to justice, diversity, equity, and inclusion (JEDI)
Curious, innovative and continually looking to seize new opportunities and navigate challenges
Creative and passionate about storytelling through fun, eye-catching visuals that speak with our brand’s youthful voice
Goals motivated, data driven and analytical
Willing to problem-solve and make decisions with an open, strategic and inclusive mindset
An empathetic and strong communicator who can work individually and collaborate across all levels of the organization

You’ll join a diverse and collaborative Advancement Department that utilizes a community-centric approach, welcomes opportunities and challenges, and celebrates being our authentic selves. The department is made up of Marketing & Communications, Community Engagement & Recruitment, and Development.

Job Details

Location: Hybrid (In office Tuesdays & Thursdays, and opportunity to work remotely other days)

Hourly Hiring Range: $22.12 - $24.04/hour Starting salary will depend on your skills and demonstrated readiness for the role.

Hours/Day: Monday-Friday, 40 hours a week – including evenings and weekends once or twice a month.

Job Type: Full Time, Non-exempt

Supervisor: Director of Marketing & Communications

Essential Job Functions

Execute the agency’s marketing and communications plan by developing and coordinating relevant content and tactics to reach, engage and inspire participants, donors and the broader community through owned and earned media channels.
Design and produce fun, informative and creative visual content (i.e. web pages, stories, graphics, videos, reels, flyers) that aligns with branding guidelines and effectively communicates key messages to diverse target audiences. Manage and maintain content and creative tasks, projects, libraries, inventory and archives.
Lead the monthly distribution of the #BiggerTogether e-newsletter for nine different audiences who are at various points of their mentorship journey. Coordinate, organize and support the newsletter process among internal and external stakeholders for messaging, content, translations and timing.
Serve as the day-to-day lead on social media and co-manage online communities, direct messages, reviews and emails (i.e Instagram, Facebook, LinkedIn, ThinkBig inbox, Google Reviews, Facebook Group for Bigs).
Identify, create, and curate moments, quotes and stories of matches, Bigs, Littles, families, donors and partners to help amplify their voices and experiences through storytelling.
Attend and support BBBS events as appropriate to gather content, creative assets (photos and videos) and information that can be shared via newsletters, blog posts, social media, etc.

General Marketing & Communications Support

Work in collaboration with the team and our website vendor to help maintain bigstwincities.org (i.e. critical updates, enhancements, renewals, etc.), increase accessibility for audiences, and create innovative approaches to tell our holistic story of our mission and the impact of mentorship.
Support overall project management, data analysis and impact of Marketing & Communications by tracking tasks, projects, progress, trends and insights that help us get closer to our strategic and mission-aligned goals.
Help support print or swag orders, invoices, and vendor relationships, and take part in understanding financials to utilize and optimize our budget.
Assist the organization and staff with internal marketing and communications support, particularly around JEDI, BBBS values, and workplace culture, as needed.
Other opportunities and duties as assigned, or as requested for personal and career development.

Contribute to the mission and success of the agency

Adopt strengths-based perspectives when discussing specific groups or contexts, particularly those historically marginalized.
Handle data from youth, families, mentors, or other constituents with care, ensuring secure and private maintenance.
Stay informed about community needs, resources, and networks.
Collaborate with others to achieve goals outlined in the annual business plan.
Honor and respect the diversity of lived experiences, fostering an inclusive and equitable environment within the organization.
Represent BBBS well in the broader community.
Assist in agency-wide events and initiatives including recruitment, fundraising, event management, and community outreach.

Requirements

Requirements

While we have identified specific requirements for this role, we acknowledge that not all candidates may possess every requirement listed. We encourage all applicants who believe they possess the necessary skills and experience to apply, regardless of whether they meet each requirement to the fullest extent.

Education and Experience

1-3 years of experience in marketing, communications, nonprofit, community organization or a related field is preferred; Bachelor’s degree, certifications are valued.
1-3 years of experience in website, email, and social media marketing, with demonstrated success in creating and implementing integrated marketing and communications campaigns and projects is highly preferred.
1-3 years of experience utilizing skills such as storytelling, graphic designing, copywriting, event marketing, photography, videography.
Proficiency in Spanish is valued. BIPOC and LGBTQ+ candidates are strongly encouraged to apply.

Knowledge, Skills And Abilities

Proficiency with Wordpress (or similar web content management system), Canva, Zoho (or similar social media management tool), Constant Contact (or similar email marketing tool), Facebook, Instagram, Twitter, TikTok, YouTube, LinkedIn, Google Suite and Microsoft Office, including Word, Excel, and PowerPoint.
Some proficiency with CRM tools (like Salesforce), design tools (like Adobe), and project management tools (like Asana).
Agility in managing projects and tasks effectively to collaborate and meet established goals and flexibility in adapting to changing priorities or circumstances.
Flexibility in adapting to changing pace of work and priorities throughout the year.
Have a valid driver’s license or a reliable means of transportation for the performance of work responsibilities; local travel is required.
Ability to work a flexible schedule as needed (especially around events).

Physical Requirements

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copy machines and filing cabinets. This role must be able to remain in a stationary position 50% of the time.

About BBBSTC

Big Brothers Big Sisters Twin Cities is the largest and oldest youth mentoring organization in the greater Twin Cities serving Hennepin, Ramsey, Anoka and parts of Dakota and Washington counties. Each year, we match up to 2,000 youth (Littles) and their families with caring adults (Bigs) who volunteer as youth mentors.

We know all youth benefit from having another caring adult in their life as they experience life's opportunities and challenges. Together with our community, we want every young person to have a mentor, be affirmed in who they are, and explore who they want to be.

Mission: Create and support mentoring relationships that ignite the power and promise of youth.
Values: Relationships, Belonging, Youth-Centered, Continuous Learning & Improvement

Justice, equity, diversity, and inclusion (JEDI) are integral to our mission and values at BBBS. We actively incorporate JEDI practices into our daily work to build an organization that recognizes, celebrates, and honors the diverse backgrounds, lives, and experiences of all constituents.

Benefits

We care deeply about our employees and know holistic support is essential for our staff to carry out the BBBS mission. Our generous employment package includes medical, dental, vision and pet insurance, employer-paid short & long-term disability insurance, and life insurance, Health Savings Account (HSA) or Flexible Spending Account (FSA), paid time off accrual & 13 Paid Holidays, and 403(b) retirement plans with employer match.

We recognize the need for flexible scheduling and remote work. Employees are able to work with their supervisors to identify a schedule that works best for both them and the agency.

Workplace Culture

BBBSTC is an mission-centered, inclusive workplace that strives to create a space where our 60+ employee's unique talents, learning styles and lived experiences are valued. We pride ourselves on our flexible scheduling and hybrid workspace. Creating an engaging work environment is an essential part of our culture. We uphold this commitment through staff surveys, stay interviews, professional development, and quarterly JEDI trainings. In addition, we hold monthly all staff meetings and gatherings, and provide the opportunity to join affinity groups (BIPOC, LGBTQIA+, Mental Health, and White Bodied Accountability), and agency committees (JEDI, Engagement & Connection, and Building & Safety).

Our Hiring Process

Our People & Culture team is committed to a person-first centered approach to our hiring process. We believe in a respectful experience for all parties involved and are committed to taking a JEDI approach. Candidates can apply online via this link: BBBS Careers. Include a cover letter and resume. For all positions, our hiring process includes a Zoom screen and in-person panel interviews, reference and background checks for final candidates. All staff are required to be fingerprinted through the Bureau of Criminal Apprehension (BCA) within the first week of employment.

Persons of color, women, members of the LGBTQ community, veterans, and individuals with disabilities are strongly encouraged to apply. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to the Human Resources team at careers@bigstwincities.org. At this time, we are unable to provide company sponsored visas and are only considering candidates who are eligible to work in the United States.

The above statements are not intended to encompass all functions and qualifications of the position. Rather, they are intended to provide a general framework of the requirements of the position. Employees may be required to perform other functions not specifically addressed in this job description.

P.S. Please take the necessary steps to allow the BBBSTC (@bigstwincities.org) and Paylocity (@paylocity.com) domains so that you receive all emails related to your application process. Also, please make sure to check your spam folder as emails from BBBSTC and/or Paylocity can be marked as spam,

Big Brothers Big Sisters Twin Cities jobs

Marketing and Communications Coordinator