Hi! 👋 I’m Val Bartlett, VP of Sales at TLDR.

If you’re reading this, you’re someone who knows what it takes to drive account retention and build relationships that matter. We're looking for an Account Lead to guide and support TLDR’s Account Management efforts while driving retention, engagement, and growth within our key accounts. In this player/coach role you'll combine direct client relationship management with mentorship, helping shape the success of our Account Managers while delivering exceptional value to our clients. You'll be working directly with me as we shape how TLDR partners with the biggest names in tech and media.

Who We Are

TLDR is a collective of technical newsletters on startups, software engineering, AI, cybersecurity, marketing, product management, and more, with over 5 million subscribers.

Our mission is to build the paper of record for technical fields, the trusted source that people who work in tech rely on to inform them about important trends and developments.

About the role

Manage a portfolio of key accounts, building strong relationships, overseeing campaign execution, and driving retention and growth with enterprise companies and marketing agencies
Mentor and support the development of the Account Management team through 1:1s, coaching sessions, and ongoing guidance to improve their individual performance, client strategies, and process improvements
Be the face of TLDR for high-value clients, ensuring their needs are met and delivering a seamless experience
Ensure all campaigns run smoothly from onboarding through completion, aligning with client goals and TLDR’s standards of excellence
Identify opportunities for upselling and expanding client relationships by demonstrating the value of additional TLDR services
Guide the team in monitoring campaign performance and delivering insights to clients, while also conducting your own reporting for assigned accounts
Work closely with Sales, Operations, and Creative teams to address client needs and drive account success
Industry Expertise: Stay informed about media and advertising trends to ensure clients receive proactive and innovative recommendations

About You

3+ years experience in Account Management or a related client-facing role, in the media or advertising industry
Demonstrated ability to mentor or lead others, fostering a collaborative and high-performing team environment
Exceptional relationship-building and communication skills with the ability to handle complex client scenarios
Comfortable working across teams to deliver results for clients and improve internal processes
High EQ with a focus on empathy, active listening, and creating win-win solutions
Thrive in a fast-paced, asynchronous environment with the ability to juggle multiple priorities.

You're not a good fit for this role if you:

Haven't worked in media/advertising industry
Rely on lots of direction for how to drive retention with clients
Enjoy large teams and that "in-person group feeling" at work
Prefer to have a manager give you clear instructions or a target account list each day
Don't have much knowledge or experience of the tech ecosystem

The Interview Process

Recruiter Screen w/ Brandon
Interview w/ Val
Short Written Assessment - show us what you got!
Interview w/ Dan, our CEO
Reference Check

Why You'll Love It

Competitive base salary plus additional performance-based compensation
100% Remote Company that shares a common goal
Annual team offsite. In 2024 we went to Colorado. Tell us where we should go next!
Unlimited PTO - most team members will enjoy 2-3 weeks off per year + holidays
401(k) plan
Comprehensive medical, dental and vision benefits with 100% paid option
Paid parental leave
Hardware stipend - we're on Macbook Pro M3s, get a new monitor, headset, chair on us
Learning & Development stipend - we are a curious group that believes in learning
Contemporary tech stack and tools
Autonomy and agency to contribute to the growth of one of the largest newsletters in the world.

📥 If you're ready to make a tremendous impact at a bootstrapped and profitable startup, please apply.

What We Value

REMOTE WORK! We don't have an office. Work from a US timezone.
Urgency and Bias to Action
Iterative improvement
Clear communication
Integrity
Resourcefulness

Please let us know if you need any accommodation during any part of the interview process.

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