The Membership and Communications Coordinator supports the organization’s success by enhancing the overall membership experience, promoting member engagement, coordinating communications and marketing activities featured on the website, e-newsletter and social media, promoting the organization’s products and services, providing logistical support for member events and meetings, and maintaining essential data in the association management system.
Key Areas of Responsibility:
Membership Support:
Provide ongoing support to member schools through membership administration, communications coordination, and member program support.
Deliver exceptional member service by addressing and resolving inquiries in a timely, polite, and professional manner.
Assist member schools by recommending products and services, helping them navigate products and services, and helping them make connections with peers and service providers that maximize their member experience.
Coordinate and communicate with stakeholders including colleagues, members, vendors, sponsors, and partners to ensure smooth flow of information and deliverables.
Collaborate on and implement strategies to enhance member experience, optimize resources, and maximize organizational impact.
Communications and Marketing:
Develop and manage member-centric content, including newsletters, mass emails, social media campaigns, webpages, surveys and other collateral.
Maintain a comprehensive calendar for marketing and communications activities that includes multiple channels.
Create and implement marketing campaigns that support member retention, propel membership growth, and promote a variety of member programs, events, and benefits.
Coordinate e-newsletter. Collaborate on content and messaging, compose content and create images, manage overall format, and facilitate distribution.
Enhance Social Media Presence. Collaborate on content and messaging, compose content, and manage posts and stakeholder engagement on Cal-ISBOA social media sites.
Manage the Cal-ISBOA website. Update content on a regular basis, optimize features for a seamless member experience, perform basic troubleshooting, and work with outside parties as needed to enhance accessibility, functionality, appearance, and integrations with online services.
Maintain consistent brand identity and messaging across all communication channels.
Event and Meeting Support:
Provide administrative assistance for and during on-site and virtual member events as needed.
Execute logistics for in-person and virtual events that vary in size and complexity, including professional development offerings (conferences, workshops, symposiums, summits, forums, etc.), board and committee meetings, and member networking events.
Assist with a wide variety of event/meeting preparations, such as crafting promotional collateral, ordering and packing supplies, preparing various materials, processing registrations and payments, supporting sponsor and presenter logistics, creating and distributing polls and analyzing data.
Support colleagues in carrying out board, committee, and Regional Group priorities as needed.
Operations and Data Management:
Assist with a variety of organizational projects that support members and the membership renewal process.
Ensure smooth and efficient operations by supporting projects, coordinating timelines, leveraging resources and proactively communicating progress with all involved parties.
Maintain membership contact information and process event registrations within the Association Management System (AMS), recommend process and technology improvements, and maintain system documentation.
Assist with administration of and data validation for Cal-ISBOA’s annual benchmarking surveys.
Prepare and analyze various reports and data as requested.
Requirements:
- Minimum of two (2) years of experience in an association, school, or non-profit environment supporting programs
- Ability and commitment to providing positive member experience through proactive, personal outreach, and professional verbal and written communications
- Detail-oriented, proactive, and a passion for serving and engaging with a community
- Exceptional interpersonal, collaboration, and relationship building skills to interact effectively with professionals across the community
- Excellent organizational and project management skills, with the ability to handle multiple tasks and prioritize effectively
- Ability to work both independently and collaboratively as appropriate
- Willingness and flexibility to pivot, iterate, and change course when needed.
- Self-discipline, initiative, and effective communication strategies needed to thrive while working remotely in a small team environment
- Knowledge of fundamental data management principles and techniques
- Experience administering virtual and in-person meetings and events
- Effective engagement of social media platforms for business purposes, basic marketing tools and benefit promotion techniques
- Experience supporting the work of volunteer committees.
- Ability to travel within California six to eight times a year to attend meetings, luncheons and events, including some overnight stays
- Ability to work during evenings or weekends on a limited, occasional basis when needed
- Ability to lift and transport supplies in boxes or suitcases for member events
- Ability to operate computer and other office equipment
Education and Technical Skills:
- Bachelor’s Degree in Communications, Marketing, Business Administration, or a related field, preferred. Associate’s Degree in related field and equivalent work experience in membership management, customer service, or community engagement, ideally in a nonprofit or association setting
- Intermediate proficiency in Google Workspace (Gmail, Drive, Docs, Sheets, Slides), Microsoft Office (Word, Excel, OneDrive file and document management), Zoom Workplace, and Adobe Acrobat Pro. Strong proficiency managing community engagement on social media platforms (primarily LinkedIn). Basic proficiency or strong capacity to learn Canva and related programs in Adobe Creative Suite
- Familiarity with and/or strong capacity to learn cloud-based Association Management and Content Management Systems
- Technical aptitude and desire to learn and implement new tools such as Artificial Intelligence LLMs to maximize efficiency
Compensation and Work Environment:
Schedule: Full-time, Monday through Friday from 8:00 am to 5:00 pm. Open to considering flexibility for a 35 to 40-hour work week. Limited, occasional evening and weekend availability required as business needs dictate.
Location: Position is primarily remote with occasional (six to eight times per year) attendance at member events. Incumbent must reside and work within California. Priority consideration will be given to candidates located in one of the following metro areas: Sacramento, San Francisco Bay Area or Los Angeles.
Equipment: Home office equipment and supplies and a stipend for remote work expenses such as technology services will be provided.
Salary: Hourly, non-exempt with a starting pay range of $29-$32 per hour depending on experience and technical skills.
Benefits: Medical, dental, and vision insurance coverage, 401(k) employer contribution, paid holidays, vacation and sick time.
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