About Us
CP Group, a vertically integrated commercial real estate and management firm, has been a leading owner-operator and developer of commercial real estate throughout the Sunbelt since 1986. Today, CP Group is the largest office landlord in Florida, Atlanta's largest private commercial property owner, and in the top 25 of largest office landlords in the United States.
CP Group brings an extensive track record and unparalleled market insight to advance investors' opportunities in the region's most dynamic markets. Headquartered in Boca Raton, Florida, the company has a corporate office in Atlanta and regional offices in Dallas, Denver, Jacksonville, Miami, and Washington DC.
CP Group is seeking a Tenant Experience Coordinator for a Class-A office building in Boca Raton.
The Tenant Experience Coordinator is responsible for developing and maintaining strong working relationships with the office tenants as well as planning tenant special events including ideation, marketing material creation, event logistics, management of event performance, and corresponding post-event breakdown and reporting.
Responsibilities
- Serve as liaison between Property Management team and office tenants
- Take a leadership role in communicating to/from tenants, vendors, the management team, community representatives, etc.
- Obtain customized tenant information for points of contact for birthdays, tenant anniversaries, etc.; manage tenant appreciation gifts and recognition
- Distribute Welcome Packages for new tenants, to include a welcome gift and tenant handbook.
- Distribute tenant correspondence on upcoming week's events and activities
- Liaison with community businesses to develop discount programs with exclusive offerings for tenants; Negotiate and promote exclusive discounts, such as restaurant of the month
- Distribute flyers to tenants regarding upcoming activities and events
- Greet tenants upon arrival daily from 8am-9am as they enter the building
- Ensure the amenity guide/brochure is consistently up to date, live on the property website, and available in hard copy at the concierge desk
- Organize annual meetings with individual tenants to discuss concerns and suggestions that can benefit the tenant's experience.
- Create and manage a tenant contact list, circulating a tenant contact form annually to ensure all information remains accurate.
- Work with corporate office to support health & wellness initiatives; execute and communicate these initiatives at the property level
- Seek community outreach opportunities for tenants to engage with such as annual Toys for Tots holiday drives.
- Provide ideas, programming, and associated budget numbers for consideration (with the Property Manager) to establish a matrix of events and value-add services, etc. specific to the building's tenant mix
- Curate, schedule and manage tenant events such as recurring food trucks, farmer's markets, blood drives, health fairs, holiday charity events, craft/jewelry shows, massage therapist sessions, notary services, fitness classes, and other on-site personal care
services, etc. (as examples)
- Keep record of all tenant events and event attendance and feedback
- Manage amenity tracker and update with weekly/monthly metrics
- Organize and distribute a monthly newsletter highlighting amenities, tenant discounts, and building events.
- Manage Property website, ensuring website and documents within Angus stay updated
- Create and distribute news and events
- Design flyers and graphics for upcoming events/promotions
Experience:
- Minimum of 1-2 years of Marketing or customer service experience
- Minimum of 1-2 years of Event Management experience preferred
- Proficient in Social Media, Mailchimp, Canva and PowerPoint
- Social Media Experience: Facebook and Instagram business accounts
- Ability to work independently, taking ownership over projects
- Encompasses impeccable time management and prioritization skills
- Strong overall computer skills
- Skilled communicator with great interpersonal skills and the ability to build and manage relationships
- Excellent writing and grammar skills
- Experience working in an account service or customer experience environment
Benefits:
We offer a competitive benefits package, including:
- Unlimited vacation, summer Fridays, and 9 company holidays
- Company-paid life and disability insurance
- Company-subsidized medical, dental, and vision insurance
- Voluntary insurance including supplemental life insurance, pet insurance, critical illness, accident, hospital, legal, and cancer insurance.
- 401(k) with company match
