Job Description
**The position is eligible for full-time telework.**
- Assists in writing marketing and instructional content related to IT services and programs.
- Proofreads documents for grammatical, syntactical, and usage errors, spelling, punctuation, and adherence to standards as well as consistency with other HHS deliverables.
- Tracks new information as it arises to keep agency documentation up to date.
- Performs related work as assigned.
Essential Job Functions
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
Develops informational content to support IT products and services, including developing communication or awareness deliverables, such as knowledge-based articles, presentations, or talking points. Applies usability, accessibility, and user experience principles to scale subject matter and accessibility for multiple audiences. (35%)
Designs web-based communication, including newsletter articles, emails, and banners. (25%)
Plans and implements informational content to drive customer engagement and adoption of technology services. Contributes knowledge to existing training materials to meet learning needs for technical, business operations, and implementor audiences. Develops technical content for e-learning and instructor-led training. (20%)
Reviews drafts of all marketing communication with a focus on correct spelling and punctuation. Rewrites text to make it easier for readers to understand. Verifies facts and links cited in material. (10%)
Liaisons with business areas in IT to ensure the intranet and SharePoint environment support efficient operations, resource awareness, and knowledge dissemination. Liaisons with departments outside IT to coordinate communication efforts or other assigned project responsibilities as needed. (10%)
Knowledge Skills Abilities
- Ability to research and prepare information on time.
- Ability to implement basic user experience principles to elicit strong end user materials.
- Ability to analyze and interpret technical information.
- Ability to translate strategy and objectives into copy that is meaningful and actionable.
- Ability to understand the agency’s programs, target audiences, and differentiators and distill it into a messaging framework.
- Ability to write for diverse audiences and different types of media and formats.
- Ability to develop long- and short-form copy, including headlines, email subject lines, etc.
- Knowledge of AP and/or Chicago Style guidelines.
- Knowledge of content marketing and journalistic-style writing.
- Ability to collaborate effectively and work independently.
- Ability to learn new technologies and software.
- Ability to effectively communicate both verbally and in writing.
- Ability to identify and incorporate industry best practices and trends.
- Ability to resolve customer issues with a focus on customer satisfaction.
- Ability to recognize potential problems or delays early and proactively develop plans to avoid delays.
- Ability to establish goals, objectives, and timelines.
Registration Or Licensure Requirements
Initial Selection Criteria:
- Graduation from an accredited four-year college or university with major coursework in business, communications, computer information systems or a related field. One year of appropriate experience may be substituted for the required education on a year-for-year basis.
- Experience working with Microsoft 365 apps.
Additional Information
Additional Information: This position can telework 100% from any location in Texas consistent with HHS telework policies. Applicants from outside Texas must be willing to relocate within 30 days of hire.
MOS Code
All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position.
Military Crosswalk for Occupational Category - Information and Communication (texas.gov) – 46S, 46Z, 46A, MC, 165X, PA, INF, SEI13, 4511, 4512, 4591, 4502, 4503, 4505, 8055, 3N090, 3N0X2, 3N0X5, 35PX
For more information see the Texas State Auditor’s Military Crosswalk at
Texas State Auditor's Office - Job Descriptions.
HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.
I-9 Form - Click here to download the I-9 form.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
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