Position Title: Business Operations and IT Support Specialist (Junior)
Position Type: Full-time (W-2)
Salary: Competitive
Company Description:
Technical Assent is passionate about services in government, business, and not-for-profit. We design exceptional service experiences, engineer them to be robust, and deliver real capability and business outcomes for our clients. You will be working on government programs that have strategic importance to our clients. Your team will work IN and ON the client’s core mission-helping them deliver their services day-to-day while simultaneously looking for opportunities to improve. Our work is Driven by Evidence, Grounded in Understanding, and Focused on Impact.
Our consultants combine the creative and pragmatic to deliver the results that matter most to our clients. We see beauty when art and science come together. We seek self-starters, people who are confident in tackling challenges independently and bringing this to high-performing teams. We continually seek feedback from our customers and employees, looking for opportunities to grow. As a small company, our employees have an essential voice in shaping our culture. You help grow our culture and, in turn, grow from the experience.
Job Description:
You understand the power of great service experience and its ability to inspire customer behavior. You have a keen understanding of what it takes to deliver exceptional services and you model that in how you deliver business development support services. You are organized, solution-seeking, and detail-oriented, with a strong appreciation for business process discipline that enables teams to scale efficiently. Your role encompasses operational, IT, and project management responsibilities that ensure the smooth functioning of the company. You will work with stakeholders, new hires, vendors, and partners to ensure the smooth functioning of daily operations and business processes.
The successful candidate will have the ability to:
Staffing, Onboarding and Office Management:
- Manage staffing processes for personnel onboarding and off-boarding in both remote and in-office environments.
- These processes include but are not limited to: preparing new hire documents, ordering business cards, sending out new employee welcome boxes and office keys, scheduling orientation day meetings via Zoom or in Person, preparing office space and collecting company equipment.
Special Project and Process Management:
- Manage and communicate with key stakeholders for special projects such as: website content updates, CMMI Appraisals, corporate policy reviews, team-building events, annual meetings, and developmental strategy workshops.
- Maintain process asset library for internal business processes ensuring their use and continued improvement.
- Provide weekly updates to company leadership on project progress and any emerging issues.
Business Travel Coordination:
- Manage business travel by setting up employees in SAP Concur, obtaining travel budgets from accounting, coordinating with Project Managers (PMs), approving travel reservations, and troubleshooting travel-related issues.
Financial Reconciliation and Expense Management:
- Perform monthly Amex reconciliation by working with the finance department to map charges, organize receipts, and ensure all expenses are accurately documented with stakeholders.
- Ensure both travel expense reports and general expense reports are reviewed and processed in a timely manner.
Brand and Culture Advocacy:
- Act as Brand/Company Ambassador to new hires, clients, and partners. Promote company culture internally, highlighting projects, initiatives, and employees.
- Ensure the release of an internal quarterly newsletter to foster engagement and transparency within the company.
IT Service Support
- Set up and test software accounts for new hires, providing regular training on the functionality, use, and business norms of technology platforms.
- Maintain access control to corporate files and software tools, conducting regular audits to ensure appropriate access levels are in place across all stakeholders.
- Work closely with Managed Service Providers (MSPs) to ensure all processes, hardware, software, and CMMC guidelines are followed.
- Establish, document, and manage IT Service Support processes to ensure continual improvement and compliance with company standards.
Minimum Qualifications:
- 1-3 years working experience in an office or professional services environment.
- Demonstrated ability to work without direct supervision, including independently managing time to complete assigned tasks, taking responsibility for outcomes, and holding peers accountable to team goals.
- Enjoy troubleshooting IT issues and mastering software platforms. Expert knowledge and the ability to quickly learn a variety of tools, including MS 365, Google Workspace, Box, Slack, Monday.com, SharePoint, Mural, Bonusly, and Zoom.
- Excellent interpersonal and communication skills, interacting across teams and with varying stakeholders with an empathetic, solution oriented attitude.
- Ability to implement and monitor the performance of established business processes, identify improvement opportunities, and lead process improvement enhancements.
- Curious, with a proactive, problem-solving mindset and an open-minded approach to work.
- Ability to handle sensitive and confidential information.
- U.S. Citizenship or Permanent Residency (Green Card) required.
Job Location and Travel Expectations:
- Washington D.C. metro area preferred, but fully remote is acceptable for a highly-qualified candidate. If in DC, maintain presence on-site during normal office hours 3-4 days per week, with option to work remote 1-2 days a week once fully on-boarded.
- Occasional travel to Washington D.C. required.
Additional Information:
Come as you are - Technical Assent is committed to a workplace free of discrimination. All qualified applicants will receive consideration for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
We offer a highly competitive benefits package to all full-time employees that includes:
- Flexible PTO
- Healthcare coverage (medical, dental, vision)
- FSA and HSA
- Short and long-term disability
- 401(k) with employer contributions, training and wellness allowances, and commuter benefits.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Technical Assent, please call or email dlynch@technicalassent.com. For more information about our company, please visit our website at www.technicalassent.com.