Job Details
Description
Position Summary:
Responsibilities
Reporting to the Director of Human Resources, the HR Generalist will be responsible for the timely and accurate execution of HR operational activities across a broad range of HR disciplines including:
- Rewards and Recognition
- Operations
- Training
The successful individual will play a significant role in the strategic development and execution of team member engagement and internal communication at JACK Casino Cleveland.
Essential Functions
Team Member Engagement:
- Service initiative support/implementation
- Partners with the Public Relations team to develop/create the weekly team member communication newsletter.
- Creates property communications for team member engagement, announcements, and other activities as needed
- Employee Community Involvement including JACK Cares initiatives
- Engagement events including Holiday celebrations, Employee feedback/update meetings with leadership, Team Town Halls/Rallies
- Assist with the property engagement activities as needed. i.e. monthly activities, annual activities
- Responsible for project management, establishing and meeting timelines, attention to detail and follow-through.
- Responsible for the execution of the JACK Royalty Rewards Recognition Program
- Service Milestones – Anniversary (Monthly)
- Team Member Birthdays (Monthly)
- Assists to maintain all current channels of communication including email, communication boards, Facebook, intranet and back-of-house.
Recruiting & Operations
- Partners with the Talent Acquisition team to assist with phone screenings, setting up interviews, coordinating new hire orientation, license application review/scheduling
- Assists team with setup/execution with job fairs, employment mixers, etc.
- Act as a backup for HRIS (Human Resource Information Systems) as needed: i.e. password reset, UKG knowledge, mobile app setup, direct deposit, etc.
- Attend weekly property operations meeting to represent HR, and record meeting notes.
- Assists in general office duties; i.e. filing, supply ordering, etc.
Training
- When needed, assist as back for Training & Development Specialist to facilitate new hire orientation.
- Assist team members with navigating the LMS system to complete any required training as assigned by the property training team.
Knowledge, Skills & Abilities
- Must be able to work independently.
- Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next
- Must be able to respond calmly and make rational decisions when handling employee conflicts.
- Respond to visual and aural cues.
- Must be able to work varied shifts, weekends and holidays as needed.
- Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
- Ability to work with a high-level of integrity and adhere to Human Resources policies and procedures.
- Must be able to respond quickly to changing demands as needed.
- Ability to speak distinctly and persuasively.
- Must be able to read, write, speak, and understand English
Education And Experience
- Bachelor’s Degree in Human Resources or related field preferred
- Proficient in Microsoft Office, and experience with Canva
- At least 3 years of human resources experience required
- Experience in hospitality, retail, entertainment or other service business is preferred
- Excellent time management skills, and effectively manages own workload
- Must be 21 years of age.
Required Certification/License;