The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
Job Description Summary:
Work closely with the VP, Developer Platform Engineering (DPE) to provide strategic support and operational oversight for the DPE organization and its leadership teams. This position will lead the operating rhythms, and liaise with the all domain leaders on all aspects of day to day business operations, including: workforce strategy, investment decisioning, stream lining operations, strategic alignment, stakeholder communications, stakeholder engagement, program oversite, employee engagement, executive presentations, objective and key result management and long-term org strategy.
Job Description:
Job Description:
The Director – Chief of Staff promotes solid execution and fact-based decision-making across the organization; acting as the ‘connective tissue’ that links all aspects of the organization seamlessly. This role also serves as advisor and confidante to the executives they support, influencing the vision, strategy and shape of the organization.
The Developer Platform Engineering organization delivers a suite of products, processes and services which PayPal engineers use every day to push code to production; DPE makes the SDLC journey seamless, efficient and delightful so PayPal engineers can do what they do best: deliver beautiful experiences and features for our customers!
This role will ensure our operating model, OKR’s, investment plan and portfolio are designed and implemented to deliver against the defined strategy.
Key responsibilities include:
- Operating rhythms and routines: Manage operating routines that facilitate decision-making, autonomy, leadership alignment, and team engagement, inclusive of staff meetings, operational reviews, leadership off sites, All Hands, etc. Set the agenda, document decisions, and communicate outcomes.
- Special project planning and execution: Serve as on-the-ground execution for a wide variety of cross-functional executive projects or day-to-day deliverables. Ability to navigate internal networks and build stakeholder relationships is important.
- Leadership extension to PayPal BizOps community: Act as an extension to the broader Business Operations (BizOps) community in managing relationships with other BizOps leaders and functions. Ensure bi-directional accountability on driving closure on requests and activities across the BizOps scope: communications, HR, training and development, engagement and culture, Technology Risk Management, Planning and Portfolio Management, IT Service Management, and events management. Coordinate with internal BizOps on financial governance, vendor management and workforce management.
- Strategic thinker: Provides outside-in thinking to the organization, highlighting industry trends that should be considered and evaluated. Brings in perspectives on organization design, recruiting strategies, budget/investment opportunities and technology trends.
- Organizational alignment: Ensure alignment across business units and internal within the organization. Works closely with the direct leadership teams and staff of the organization to cascade priorities, goals, vision and strategy, providing clarity to the enterprise.
- Outcome and metrics tracking/reporting: Work closely with leaders across the organization and partner teams to develop goals, KPIs/OKRs, and clear roadmaps. Comfortable slicing and dicing data to measure performance against those goals and support storytelling to our stakeholders.
- Executive communications: Craft influential executive communications across many mediums (newsletter, blog, presentations, reports) and summarize business impacts of the organization. Able to create strong narratives and messaging for a wide variety of audiences
Candidate
The ideal candidate has proven experience working closely with executives, in a fast-paced environment; applying strong consultative skills, including business acumen, customer empathy, and the ability to collaborate and partner. This person thrives in a dynamic, global, fluid, matrix environment and is results-focused, able to drive execution through influence. Is comfortable leading from both the front and the rear, commanding respect from the leadership team as situations dictate. Familiarity with the Software Development Lifecycle (SDLC) and/or software engineering fundamentals is preferred.
Qualifications
Proven ability to:
- Apply articulate thought leadership (verbal and written)
- Drive execution & delivery through influence
- Gain and maintain leadership trust
- Navigate ambiguous situations successfully
- Manage and execute complex projects
- Knowledgeable in organizational behaviors, strategy and topology for an engineering organization
- Drive strong operational efficiency and operating models
- Drive effective management and reporting of organizational objectives and key results
- Develop and finalize executive presentations
- Facilitate dialogue across multiple business units, functions, geographies, business partners and Centers of Excellence
- Tell a story, build a narrative, craft a storyboard, and develop executive communications for a wide variety of audiences
- Proficient at excel modeling, PowerBI and/or similar tools
- Bring teams together towards a single vision
- Resolve conflict in a healthy manner
Personal Characteristics:
- Business acumen
- High degree of emotional intelligence (EQ) and discretion
- Strong personal values, i.e., personal integrity and acting in good faith
- Knows how and when to dive deep
- Good judgment
- Collaborative team player
- Agile and flexible
- Highly analytical and honed critical reasoning skills
- Highly organized
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com
Who We Are:
To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx
Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.
Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
Any general requests for consideration of your skills, please Join our Talent Community.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.
REQ ID R0115612