Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A luxury Oahu resort on the island's sunny Western Coast. Join us in Ko Olina and find your very own place of joy. Our beachfront island Resort sits on Oahu’s wild and rugged western coast, where vast ocean views and lively pools and lagoons provide the setting for an unforgettable adventure. Take the family for a ride on an outrigger canoe, splash around in the turquoise waters of our white-sand beach, play a round of golf as you weave through waterfalls at Ko Olina Golf Club, or spend the day reconnecting with your inner self at Naupaka Spa & Wellness Centre.
About The Role
The Director of Guest Experience will lead and oversee all aspects of guest experience, with a primary focus on delivering a high level of hospitality, service, and guest satisfaction through the Concierge, Club Lounge Concierge, and Guest Experience Teams. This role is responsible for ensuring seamless, personalized service and fostering exceptional guest experiences across all touchpoints, working collaboratively with other hotel departments.
What You Will Do
Responsible for team leadership and management of all associates in Concierge, Club Lounge Concierge, and Guest Experience.
Handle & address all guest interactions with the highest level of hospitality, professionalism, and courtesy.
Be well versed in local knowledge such as activities and events while creating and maintaining from relationships with vendors.
Maintaining and constantly improving elevated service programs to ensure outstanding recognition and personalized service for guests.
Ability to collaborate with all hotel departments to ensure seamless execution of guest-centered services.
What You Bring
Education: High School education. Bachelor degree’s preferred
Experience: 2-3 years in a department head role; previous oversight of guest experience or concierge in a luxury hotel or similar environment required
Skills & Abilities
In-depth knowledge of concierge services, guest relations, and luxury hospitality standards.
Strong leadership skills with experience in managing and developing teams.
Excellent communication, interpersonal, and problem-solving skills.
Extensive knowledge of local attractions, cultural events, dining options, and sightseeing opportunities.
Proficiency in hotel management software including Opera
What We Offer
Annual Salary: $91,000.00 USD
Comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
We look forward to your application - Mahalo!
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Seniority level
Not Applicable
Employment type
Full-time
Job function
Customer Service
Industries
Travel Arrangements and Hospitality
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