Membership Retention Specialist

Part-Time Membership Retention Specialist

Are you a motivated, outgoing, and tech-savvy multitasker looking for a fulfilling role? We’re seeking a Part-Time Membership Retention Specialist to support our small team at the Laguna Beach Chamber of Commerce for 20 hours per week. This is an exciting opportunity to play a key role in supporting both our staff and the continued growth of the Chamber, while helping foster strong relationships within the Laguna Beach community.

In this role, you’ll assist with a variety of administrative and member-focused tasks. You’ll contribute to operations, events, marketing efforts, and member relations. The ideal candidate is proactive, detail-oriented, and thrives in a dynamic, community-centered environment.

Key Responsibilities

Member Support & Communication

• Respond to phone calls, emails, and in-person inquiries with professionalism and warmth

• Conduct outreach to prospective members and follow up on new member leads

• Maintain and update internal databases, including accurate member records

• Handle monthly membership billing and payment processing

• Support membership retention through timely communication and responsiveness

Marketing & Social Media

• Collaborate with the Director of Marketing on the Tuesday newsletter and marketing materials

• Assist in event coordination and promotions for Chamber programs

• Assist Director of Marketing in maintaining a consistent presence across social media platforms to boost engagement

Committee & Event Support

• Provide day-to-day administrative support to staff to ensure smooth office operations

• Assist in coordinating logistics, communication, and materials for Chamber committees

• Support planning and execution of events, including setup and follow-up tasks

• Miscellaneous office duties

• Participate in evening and weekend events as needed, based on the Chamber’s calendar

Join us at the Laguna Beach Chamber of Commerce and contribute to the growth and success of our vibrant community!