About Us
Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower our 47,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU!
Location
Primary Location:
Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.
Secondary Location:
Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.
Job Summary
Plans, coordinates, and facilitates activities that improve and maintain consistent operational effectiveness and consistency of quality standards within the department. Directs activities that foster a supportive and engaging workplace through training programs and teambuilding initiatives. Develops and implements employee engagement and retention strategies and initiatives within the department that foster professional development for staff and support KSU's Strategic Plan. Advises and partners with department leadership and campus partner departments to identify and implement programs that enhance employee satisfaction and support positive campus experiences for students.
Responsibilities
KEY RESPONSIBILITIES:
- Responsible for working with department leadership in identifying standard operating procedures and policies and ensures these are properly documented, updated, and disseminated as necessary
- Collaborates with department leadership, Human Resources, and Legal Affairs to update the Dining Employee Handbook annually or as needed and ensures that updates are communicated, and employee acknowledgement is documented for department recordkeeping
- Directs all activities of new employee onboarding within the department; coordinates with KSU Human Resources to ensure collaboration and complementary programming and activity for new hires complies with KSU and USG policies
- Monitors and supports leadership to ensure performance management documentation is completed timely and aligns with established policies and procedures
- Coordinates with HR to identify and address inconsistencies with documentation and ensures deadlines for submission are consistently met
- Establishes and monitors a survey schedule for all new hires at ninety (90) days post hire, tracks, and reports findings to leadership
- Implements and monitors a tracking system for all new hire training, staff and manager refresh training programs, and ServSafe training
- Manages implementation and ongoing assessment of programs and initiatives aimed at improving staff success and retention
- Tracks employee retention metrics, turnover data, reviews exit interviews, and reports trends to department leadership
- Develops, manages, and conducts ongoing training sessions with department leadership and staff; provides recommendations for group management training and individual leadership coaching as required
- Develops and manages a team development and training program for leaders to create a department wide culture that is focused on engagement and development
- Organizes, facilitates, and conducts training sessions for new and existing staff members on operational standards in the workplace, customer service skills, etc.
- Develops and manages a department mentorship program or process to engage and motivate staff
- Prepares communications and coordinates the dissemination of information regarding career and educational opportunities, campus programs, campus trainings and advance notifications of any University updates
- Prepares and distributes ongoing monthly and quarterly content for Dining department emails and newsletter content for Campus Services, Business Services and coordinates updates for the Office of Administration and Finance as necessary
- Monitors department's monthly quality and assurance audits, facilitates monthly safety committee meetings to maintain continuous messaging and communication on health and safety standards
- Collaborates with the quality assurance team on effective plans of action for overall unit and department health and safety improvements
- Works with Human Resources to support organizational effectiveness, succession planning, university and USG policies and procedures
Required Qualifications
Educational Requirements
Associate's degree from an accredited institution of higher education in related field or an equivalent combination of relevant education and/or experience
Other Required Qualifications
Current, valid, and unrestricted driver's license.
Required Experience
Four (4) years of related work experience at manager level or higher in a food service establishment.
Preferred Qualifications
Additional Preferred Qualifications
Manager ServSafe Certification
Preferred Educational Qualifications
An undergraduate or advanced degree from an accredited institution of higher education in a related field
Preferred Experience
Previous experience in a Higher Education food service setting
Previous experience with University System of Georgia institutions
Abilities
Knowledge, Skills, & Abilities
Able to work with managers and staff to ensure workplace culture positively impacts morale and increases productivity
Able to handle multiple tasks or projects at one time meeting assigned deadlines
Skills
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
Proficient in HAACP Standards
Must be a self-starter and work independently with minimal supervision
Management, leadership, and mentoring skills
Skilled in critical thinking, relationship building and customer service
Strong attention to detail and follow up skills
Strong customer service skills with phone and e-mail etiquette
USG Core Values
The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.
Equal Employment Opportunity
Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.
For additional information or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, eeo@kennesaw.edu.
Other Information
This is a supervisory position.
This position does not have financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 25% - 49% of the time.
Background Check
- Credit Report
- Standard Enhanced + Education & DMV
Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.
All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.
https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf
