Membership Experience Manager, SF Social Club (Part-Time)

Hi Friends - I'm building Tribe with a vision to transform cities into villages through curated, intimate community building experiences that help people meet like-minded peers. We are an early stage, bootstrapped startup combating the epidemic of loneliness by building social clubs in cities where people can find connection and belonging. We're looking for a part-time Membership Experience Manager to help us scale our SF Social Club.

This customer-facing role calls for a rare combination of executive communication skills, operational prowess, user empathy, and interpersonal ability to run our flagship social club. You'll be working directly with the founder as the glue that keeps our club running smoothly, ensuring that members have an amazing experience, supporting engagement, and keeping events and communications on track.

Warning: This isn't your typical glitzy high-paying tech role offering a comfortable, predictable job where you can cruise. This is a mission-driven, bootstrapped project in the early stages of building a sustainable product to solve loneliness, powered largely by a team of part-time women who care deeply about helping others find connection. It's only a fit for you if you're seeking part-time, impact-driven work that will fill your soul and challenge you creatively as we build something meaningful. Most people would be intimidated by a challenging opportunity like this or be unable to to make the compensation work. We won't hold it against you if you don't apply. But if you're crazy enough to want to join the ride as we change the world, then what on earth are you waiting for?

What you'll do:

• work directly with the founder and our team of badass hosts to launch and operationalize new programs for our SF Co-Ed Social Club
• lead weekly planning meetings with staff and volunteers to oversee and coordinate our calendar of events (program management)
• track and oversee the deployment of our event budget for facilitators, venues, and activities (program management)
• write and send our weekly member newsletter with upcoming events (communications)
• respond to member inquiries via email and WhatsApp (communications)
• spark conversations in WhatsApp groups that lead to in-person meetups (communications)
• welcome new members and help them get oriented to the club (member onboarding)
• host in-person new-member events at our Clubhouse in the Marina District (member onboarding)
• collect feedback and ideas from members to shape future events (member retention)
• check in with disengaged members and help reactivate them (member retention)
• organize personalized meetups for members needing extra connection (member retention)
• hustle - take ownership of Tribe's growth and do whatever it takes (i.e. get sh** done)

You'll thrive in this role if you:

• are obsessed with our mission to help humans (especially women) find belonging
• have 3+ years of experience in Customer Success, Account Management, Program Management or People Operations (no recent college grads or interns please | EA, Marketing and Sales experience is not relevant either)
• communicate with deadly precision (conserve your words and use them like ammo)
• are a Hogwarts-caliber wizard with spreadsheets
• have high stamina and can dial up the intensity on-demand
• always bring the good vibes
• are comfortable working mostly with women (a lot of amazing feminine energy here!)
• self-identify as a community builder (we do help peeps make friends for a living)
• eat growth for breakfast
• fight fires for lunch
• eat debates for dinner (we love to eat)
• have an obsessive attention to detail
• hustle like a car salesperson
• project-manage like a wedding planner
• run team meetings like a drill sergeant
• coordinate team members like an orchestra conductor
• know how to win friends and influence people
• get bored easily
• can run through brick walls (we don't like blockers)
• are looking for a 9 to 5 job
• can read sarcasm

Compensation:

• $1,500 USD per month for ~15 hours per week of work ($30/hr)
• This is a project-based, contract-to-hire role
• As Tribe launches new clubs in the Bay Area, there might be an opportunity for this role to grow in scope

Note - if you've made it this far and you feel like you were hand-crafted for this role, here's a hot tip on how to jump the queue. Go stalk our Instagram account @tribe_socialclub to learn more about who we are. Then, record a short video of yourself sharing why we need to meet, and email it to recruiting@tribesocialclub.com. Your energy and personality is equally as important to us as your operations skills, so show us who you are! Multiple members of our current team got involved by sliding into our DMs. ;)

With Love,

Rafat Khan

Founder, CEO

Tribe