Member Services Director

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Job Description

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. Under the guidance and supervision of the Sr Director of Operations, the Membership Director is responsible for the organization, delivery and quality of YMCA program(s) to the membership, program participants and community. In addition, the Membership Director is responsible for administrative tasks as they relate to program and membership, budgeting, committee involvement, staff supervision and mentoring, collaborative community efforts, facilities and equipment, campaign involvement, grants, sponsorships and planning.

Qualifications

At least 21 years of age.

Alarm/Emergency Procedures training within 90 days of hire and annually thereafter.

CPR, First Aid and Child Abuse Prevention training within 90 days of hire and biannually thereafter.

New Employee Orientation within 90 days of hire.

Bachelor’s degree from four-year college or have experience in a related field.

Basic computer and mathematical skills for program development, management and appraisal.

Ability to relate effectively to diverse groups of people from all social and economic segments of the community.

Ability to solve practical problems and work through situations of varying gravity.

Essential Functions

The Membership Director is expected to fulfill the following functions:

Oversight Of All Aspects Of Membership Including

• Membership recruitment, engagement and retention
• Member service staff recruitment, training, engagement and retention
• Coordinate and/or support program registrations including walk-in and website
• Administer the association’s financial assistance programs
• Maintain Membership/ Scholarship data entry and files and ensuring confidentiality
• Administer special membership programs such as AARP, Nationwide, etc…
• Identify and develop strong relationships with potential business partnerships
• Available to assist at Member Service Desk
• Lead in maintaining all information is updated website
• Coordinate and lead all membership Mailings
• Letters, postcards, scholarship – review & monthly invoice
• 8 year old postcards
• Member letters
• Campaign
• Other
• Coordinate and write newspaper articles on a rotating basis
• Develop and submit SuprSavr Ads
• Assist in development and implementation of member newsletter
• Ensure accuracy with all program flyers, schedules and information
• Maintain updated gym & playland schedules and post accordingly
• Ensure all printed, emailed, and dispersed materials are brand compliant
• Effectively articulate the Y Brand
• Serve as point person for continued Brand Revitalization
• Training
• Support advancement for others by assisting them in creating and implementing their Y development process
• Provide departmental staff with Cause Driven opportunities in training, activities, etc.
• Assist in scheduling required trainings and onboarding new staff
• Staff lead for Membership & Program Committee
• Co-lead Pancake Breakfast
• Oversee all playland operations and functions
  
  

In addition to the essential duties and responsibilities, all Program Directors will:

Recruit, train, supervise, mentor and conduct performance reviews of non-exempt and part-time program staff.

Assist in communication, distribution and scholarshipping of program information and analyze and evaluate the effectiveness of program delivery and results.

Develop and maintain collaborative relationships with community organizations.

Develop and monitor program budgets to meet fiscal objectives.

Assist in fund-raising activities, special events and participate in the annual campaign.

Pursue/participate in ongoing program and management training and attend weekly staff meetings.