This range is provided by Golf Club of Avon Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$67,500.00/yr - $77,500.00/yr
Additional compensation types
Annual Bonus
Job Title: Membership & Communications Director
Department: Administration
Reports To: General Manager
Supervisory Responsibilities: Front Desk Staff and other membership/communications support as assigned
COMPENSATION
Salaried position with a total compensation range of $75,000 – $85,000. Comprehensive benefits package includes a generous time-off policy, a goal-driven bonus structure, and a continuing education budget.
SUMMARY
The Membership & Communications Director is responsible for driving membership growth, retention, and engagement through strategic marketing and communication initiatives. This role represents the club in interactions with members, prospective members, and the community while ensuring the club’s brand, values, and offerings are effectively promoted and communicated.
ESSENTIAL DUTIES AND RESPONSIBILITIES
General Responsibilities
Attend management and staff meetings.
Develop, monitor, and adhere to a departmental budget; take corrective action as needed to meet financial goals.
Complete other assignments as directed by the General Manager.
Foster positive relationships between the club and the surrounding community.
Membership Management
Maintain the club’s database and ensure accurate record-keeping of member files.
Oversee the processing of membership applications, reinstatements, resignations, and category transfers.
Develop and implement strategies to achieve membership growth and retention goals.
Assist prospective members with application requirements by conducting tours and hosting orientation programs.
Maintain an updated online member directory and manage waiting lists for club memberships.
Conduct annual surveys to assess membership satisfaction regarding dues, practices, and fees.
Collaborate with other departments to ensure seamless integration of membership services.
Communications & Marketing
Develop and execute communication strategies that promote club events, membership benefits, and special initiatives.
Create, coordinate, and distribute a club newsletter, email campaigns, and other promotional materials.
Manage internal advertising channels, including bulletin boards, digital displays, and mobile communication platforms.
Oversee the club’s social media strategy across platforms such as Facebook, Instagram, etc.
Ensure the club’s website is updated with timely, relevant content to maintain and enhance member engagement.
Capture and disseminate visual content (photos and videos) at social events to highlight club activities.
Coordinate with event management and catering teams to integrate membership communications with club activities.
QUALIFICATIONS
Education: Bachelor’s degree in Business Administration, Hospitality, Communications, Public Relations, or a relat
ed field.Exper
ience: 3-5 years of relevant experience in membership management, marketing, or communications within the hospitality or private club environment.Skill
s:Excel
lent organizational, verbal, and written communication skills.Stron
g interpersonal skills with the ability to build and maintain effective relationships with members, colleagues, and external partners.Profi
ciency in Microsoft Office, Google Suite, and basic computer applications; familiarity with club management software (e.g., Northstar) is a plus.In-de
pth understanding of social media trends and platforms, with a proven track record in digital marketing.Exper
ience in budget management and staff supervision preferred.
PHYSICAL DEMANDS & WORK ENVIRONMENT
Must be able to reach, bend, stoop, and lift up to 20 pounds.
Ability to sit for prolonged periods and navigate various areas of the club (including stairs and event spaces).
Work is primarily performed indoors in a controlled environment with moderate noise levels.
Occasional evenings, weekends, or holidays may be required to support club events and functions.
This role requires a proactive, detail-oriented individual who is passionate about member engagement and effective communication. If you thrive in a dynamic, service-oriented environment and are dedicated to enhancing the member experience, we encourage you to apply.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Marketing, Public Relations, and Writing/Editing
Industries
Hospitality
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