Public Information and Engagement

West Chester Township has an immediate need to fill a Public Information Coordinator position. The Public Information Coordinator is part of West Chester Township’s Public Information and Engagement department.

Under the general guidance and direction of the Director, the Public Information & Engagement Coordinator supports the township’s public information and engagement efforts through creating and designing shareable content for citizens and businesses in the community and beyond. This individual promotes and supports local events, programs, and services offered by the Township with the goal of growing reach and engagement, improving awareness, and promoting a positive brand identity. The successful candidate will understand how to find stories, create a compelling narrative, and repurpose content for multiple mediums and distribution channels.

Distribution tools and channels include the township website, social media channels (Facebook, Instagram, LinkedIn, TikTok, Threads, X, YouTube, etc.), electronic newsletter, online blog/newsroom, traditional media outlets (press releases), printed collateral, and community events. This position will also collaborate with township administration and HR on internal communication matters, helping to post content to the employee intranet and providing support for other internal communication efforts.

The Community:

This position provides the exciting opportunity to serve Ohio’s largest township and “One of America’s Best Places to Live.” West Chester Township is committed to superb customer service with an emphasis on integrity, fiscal responsibility, and open communication. It is a lean and fiscally sound government known for providing exceptional services to a vibrant community.

Essential Functions:

Develop compelling, shareable content related to all aspects of the township services and departments
Collaborate regularly with all township disciplines (police, fire, services, etc.) to develop and share content representing these departments
Educate and inform the community of events and initiatives, using the appropriate platforms to reach the intended target audience
Research, create, and manage content to be shared on social media on a daily basis; engaging citizens to build an engaged online community across all channels
Serve as media liaison in absence of department Director, including during potential crises
Analyze and understand complex issues so they can be presented in an understandable manner to a broader audience
Exercise sound reason and good judgment when interacting with the media and with citizens to promote a positive brand image with the community
Collaborate with West Chester Television team members to tell stories through video on our public access broadcast channels
Make connections and work with outside agencies and partners to create opportunities for shared communications
Respond to questions, concerns, and requests for service from the public by providing answers, solutions, and processes or by connecting parties with the right information
Support logistics, planning, and execution of various community events
Compile monthly and year-end marketing reports and analytics
Implement marketing tools and brand standards, and style guidelines

Working Conditions:

Regular office hours are Monday through Friday from 8:30 A.M. – 4:30 P.M. This position may require additional hours, including evenings and weekends, depending on business/emergency needs. Work is typically performed in an indoor office setting, but will sometimes involve work outdoors in all weather and environments for community events and story-telling needs.

The starting pay range is $27.86-$32.50 per hour based on experience.

Required qualifications include:

Bachelor’s degree in journalism, marketing, communications, public relations, or a related discipline
3-5 years of related experience
Advanced education, management certifications, or extensive experience in the field may substitute for education/experience
Excellent interpersonal skills and customer service skills
Strong analytical and problem-solving skills
Ability to maintain the highest degree of confidentiality
Proficiency with website content management systems (CMS), social media content management and analytics, email marketing software, and Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
Understanding of media operations or public relations
Valid Driver’s License and Reasonable Insurability

Preferred qualifications include:

Proficiency with graphic design and video editing software
Experience with photo/video equipment
5-7 years of related experience

Position is open until filled, with first review beginning 4/14/2025. Interviews are targeted to begin the week of 4/21/2025.

West Chester Township is an equal opportunity employer.

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West Chester Township, Ohio

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Public Information Coordinator