Reporting to the Director of Development and is responsible for assisting all staff members on the Development & Communications Team through timely and accurate record-keeping, effective gift acknowledgement, pledge and donation tracking, robust reporting, reconciliation with the Accounting Department, and support for event and volunteer projects. Additionally, the Fundraising Administrator will use effective communication skills to engage with donors by phone and email.

Candidates must reside in the Washington, DC Metropolitan area.

Salary range: $40,000- $50,000

RESPONSIBILITIES:

Become proficient in Blackbaud Raiser's Edge NXT (will be given full access to the Blackbaud University and ability to become certified in Raiser’s Edge NXT.)

EFFECT ON END RESULT

Answer donor and staff inquiries in a timely fashion
Help to increase individual giving and retention by executing accurate donor tracking and reporting to the Assistant Director of Development
Communicate and represent the mission, vision, and values, of VOACC, and share a clear and compelling narrative to donors and stakeholders
Maintain compliance with VOACC's policies and procedures and ensure all activities comply with appropriate legal, regulatory and fundraising good practice requirements
Implement a gift/pledge entry/acknowledgement process (gift receipt, gift entry, acknowledgement processed, acknowledgement sent) that guarantees turnaround inside of 48 hours.
Enter and track all donations and pledges in VOA's donor database. Issue regular reports tracking all donations received including source.
Issue end-of-the-calendar year tax donation receipts to specific donor segments.
Become proficient in Luminate and generate RSVP forms, ticket pages and surveys for events and campaigns and manage event registration, guest lists, and track and report on event fundraising.
Assist with research on foundations, corporations, individuals, and other prospective funders as requested.
Actively assist the team in achieving the strategic objectives and plans set annually.
Assist the team as needed with events and volunteer projects (occasional travel - approx. 3 times a year may be required)
Prepare mailing lists/email lists, etc. in support of direct mail, digital newsletter, annual report and other outreach (training will be provided in Constant Contact, VOA's email marketing software)
Support the Marketing & Communications Coordinator in preparing donor communications, including requesting client, staff stories and other content from VOA's program staff
Manage and maintain the team's electronic and paper records for internal tracking and coding purposes.
Work with Accounting monthly to reconcile fundraising database with general ledger
Act as a company Point of Contact (POC) for external and internal requests for support, answering phones and responding to all emails and voicemails within 24 hours regarding donations/fundraising
Accept and follow up with donors/donations over the phone and in person as needed
Troubleshoot and respond to all donor inquiries, issues and requests or refer them to the appropriate staff member.
Other duties as assigned.

REQUIREMENTS

Bachelor's Degree required.
Experience with Raisers Edge/Raisers Edge NXT or equivalent fundraising CRM software required
Minimum of three (3) years of experience in data entry and donor communications preferred
Excellent writing, communication and organizational skills.
High level of administrative self-sufficiency including computer proficiency.
Ability to multi-task and prioritize many projects with a high level of customer service and confidentiality.
Strong organization and process management skills.
Ability to work independently and collaboratively
Proficiency with Microsoft Office 365 including Word, Excel, PowerPoint, Outlook and SharePoint required

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Volunteers of America Chesapeake & Carolinas

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