Description

The Yale Club of New York City, a prestigious private alumni membership club, seeks a dynamic and experienced Membership & Marketing Associate. The successful candidate will play a crucial role in supporting the Membership & Marketing team in driving membership growth, retention, and engagement through innovative marketing strategies and exceptional member services. Responsibilities include membership administrative tasks, including responding to potential members, providing tours, promoting membership and tracking results, understanding membership benefits, and using the in-house software programs to process all aspects of membership. Responsibilities will also include providing support in consistent club communications, marketing efforts, social media management, content creation and photo/video editing.

Requirements

Essential Functions:

Performs all membership administrative duties from responding to member correspondence and telephone calls to sending out membership payment links, to following up on pending payments. Regular reporting on payment link follow-up.
Utilizes and understands the Club’s software programs to process all aspects of membership.
Work with and understand the mobile application and Club’s Website
Provides tours for members and potential members. Regular follow up on all tours to ensure membership applications are submitted. Tracks all tour activity to determine tour-to-paid membership.
Attend events at the Yale Campus and other offsite destinations to promote membership.
Attend all membership events on premises.
Attend selected private events held on premises to promote membership
Acts on and resolves member/guest concerns/complaints expeditiously in a manner
Understands and communicates to the member/guest, the services available within the Club regarding restaurants, lounges, member activities and events, transportation, valet services, etc.
Intra and inter-department collaboration to successfully executive marketing strategies.
Create on-brand content for print and web, including the website, social media, marketing collateral, email newsletters, signage, menus, and more.
Take and edit photos and videos, helping to build upon the Club’s digital assets.
Perform other duties as assigned by the Director of Membership & Marketing.
Supporting new acquisition campaigns as appropriate.
Serving as an advocate for the needs and wants of members to all departments.
Organizing and managing Prospective Member Receptions, New Member Receptions, and Yale Club Scholars Receptions.
Working closely with the Club’s Governance including the President, Council, the Membership and Marketing Committee, and the University Committee.
Resolving service and billing issues with the Accounting Department.
Managing the Reciprocal Club program and tracking member usage of national and international clubs.
Editing the monthly printed newsletter.
Producing the E-newsletter
Creating posters and marketing materials for Club events and promotions.

Requirements, Reasoning Abilities And Physical Demands

Flexible schedule, able to adapt to fit the needs of the Club and department.
Professional demeanor, respectful, and professional interactions with all members, guests and staff.
Dress appropriately for work environment while always maintaining a professional look.
Uphold and follow expectations, rules and guidelines as established by the Club.
Must be organized, exercise sound judgment, perform detailed tasks; understand, follow and give clear verbal and written direction.
Must demonstrate professionalism in telephone and written etiquette in communicating with members.
Must possess strong organization, time management, communication, problem-solving, and people skills.
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Must possess basic computer skills.
Must be able to achieve positive member/guest relations and maximize member/guest satisfaction.
Establish and uphold positive and productive working relationships with all staff.
Work efficiently, both independently and as part of a team.
Job routinely requires standing, walking, bending, stooping, reaching, talking, and use of a computer and telephone.

Education And Experience

Bachelor’s degree a plus or a combination of education experience
Two+ years of experience in membership, hospitality, marketing/communications or other relevant industry.
Strong working knowledge of Microsoft Office, Canva, Adobe Creative Suite
Photography and videography skills

Essential functions listed on this job description are not all inclusive. The Director of Membership & Marketing may assign additional duties and responsibilities as necessary.

Grooming

All employees must maintain a neat, clean and well-groomed appearance per Yale Club grooming standards.

Acknowledgement

I have reviewed this job description and discussed it with my supervisor. I understand that this job description is not an exclusive or exhaustive list of all the job functions that I may be asked to perform from time to time.

The Yale Club of New York City

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Membership & Marketing Associate