Position: Coordinator, Student Services & Program Operations (Outreach & Onboarding)

Department: Student Services & Program Operations

Reports to: Assistant Director of Student Services & Program Operations

Categorization: Hybrid In-Person

Status: Full-time Non-exempt

Start Date: March 2024

The Job

The Coordinator, Student Services and Program Operations will support the Student Services and Program Operations (SSPO) team in developing and stabilizing its outreach, recruitment, and programmatic goals for OppNet’s strategic multi-year OppNext plan to expand the Fellows program (a 6 year College & Career Readiness program) into a borough-based model. With support from the Assistant Director of Student Services and Program Operations and the Senior Coordinator for Student Services and Program Operations, the Coordinator will focus primarily on research and outreach to prospective new partners in the NYC boroughs and integrating these partners into the Fellows Program model, particularly for recruitment and 11th grade. In addition, the Coordinator will help to actualize the partnership, providing on-site support for administration, facilitation, and operations for new partner sites. More information on the OppNext strategic plan and priorities can be found below:

What Success in this Role Looks Like in the First Year

Working with the Senior Coordinator for SSPO, the Assistant Director of SSPO, and the 11th-grade team to launch and stabilize the first borough expansion into the Bronx in the 2023-24 school year
Taking the learnings from the first borough expansion to inform the strategy and outreach for subsequent borough expansion into Queens and Brooklyn alongside the Senior Coordinator for SSPO
Liaising with the 11th-grade team to ensure the best practices and qualities of the 11th-grade program are brought to the borough-based programming site(s)
Learning with and from the borough-based site(s) to create, stabilize, and nourish a mutually beneficial partnership
Collaborating via shared systems, good communication, and accountability with SSPO, 11th Grade, Operations, and Curriculum and facilitation members regarding program planning for outreach, recruitment, and 11th-grade areas of the Fellows Program.

About You

The ideal candidate will personally connect to our important work and value diversity, equity, and inclusion (DE&I) across the organization. The candidate will demonstrate an awareness of the needs and challenges high school and college-level students face from historically underserved and underrepresented communities. The candidate will demonstrate DE&I values by actively participating in all organizational-wide learning sessions and self-reflection and working with others to enact changes that contribute to meeting the organization’s DE&I goals. The candidate should possess outstanding professionalism and discretion, organization and attention to detail, energy and initiative, the ability to prioritize and complete various tasks on time, and a willingness to work on wide-range of assignments. The candidate should also have 3-4 years of applied experience and be someone who enjoys creating, improving, and using systems to create sustainable and consistent services that support young people in the Fellows Program.

What You Will Be Doing

OppNet Fellows Recruitment Research, Outreach, and Stabilization (40%):

Support with goals and strategy for staggered borough-based recruitment for the Fellows Program
Serve as a borough lead coordinator as new program partnerships are established throughout OppNext planning
Liaise between partner site and 11th-grade programming branch
Liaise between partner site learnings and SSPO Recruitment/Strategy
Engage with and build partnerships with anchor institutions, community organizations, and vendors
Research, identify, and solidify recruitment partnerships with schools and community-based organizations
Contribute to continual improvement efforts in pursuit of the ‘OppNext’ vision by gathering feedback from staff and Fellows and other data points to support the evaluation of the pace and functionality of borough expansion.

11th Grade Fellows Program Coordination (30%):

Collaborate with the Manager of SSPO (11th Grade) and the OppNet 11th grade Fellows team to design and deliver student-centered, student-driven, high-quality, high-impact events across the borough-based model
With support from the team, serve as event coordination lead for projects, including but not limited to outreach, recruitment, onboarding, or 11th-grade events and workshops.
Coordinate and support communication to high school Fellows - e.g., text, email, and newsletter campaigns.
Work closely with the Senior Coordinator for SSPO (Recruitment) and Assistant Director of SSPO to build upon existing relationships and partnerships to expand our partnerships for the Fellows program.
Track data, statistics, and competencies related to OppNet recruitment & programming for reporting and evaluation purposes and use findings to build out ongoing and revised plans for the borough-based plan
Provide coordination and facilitate sessions for prospective applicants and current Fellows.
Participate in Career Fluency® facilitation training
Lead group check-ins with a caseload of 11th-grade students during winter and spring
Serve as a chaperone for college visits and other field trips, as necessary

Recruitment Caseload/Partner Support (15%):

Organize, create, and facilitate information sessions for new or existing partners that give an overview of OppNet and OppNet's recruitment process (virtual and/or at partner sites/high schools)
Process and evaluate student applications and interview prospective Fellows
Communicate regularly with applicants and partners throughout the recruitment process
Field questions and concerns from students and applicants throughout the recruitment process
Serve as the point person for connecting with counselors/advisors of Fellows at partner schools and organizations

Learning, Development, and Program Reflection (15%):

Participate in organization-wide DEI learning sessions, equity working groups, and optional identity-based affinity groups
Attend weekly team meetings, All Hands meetings, All Staff meetings, team retreats, and annual institution-wide retreat
Develop professional and personal intentions as they relate to OppNet’s DEI commitment, incorporated into annual performance reviews.

Requirements

B.A. from a U.S. accredited U.S. college/university;
Three to four years of work experience, including coordination or management of student services or program operations;
Demonstrated skill set in project management, community outreach, and facilitation/presentation (particularly with young people);
Strong verbal, written, and oral communication skills;
Well-versed in culturally responsive teaching, student empowerment, and agency, and restorative practices;
Experience with data management, evaluation, MS Excel, or applied statistics;
Experience with CRM software (Salesforce) preferred;
Ability to create partnerships with external partners and advocate for our students;
Ability and willingness to work on some weekday evenings, select weekends, and occasionally, overnight trips to colleges and universities; and
Personal qualities of integrity, credibility, and a commitment to and passion for OppNet’s values and mission.
In addition to English fluency, fluent/proficiency in Spanish, Mandarin, and/or Bengali is a plus but not required.

Requirements to Work for OppNet

OppNet requires that all employees are fully vaccinated against COVID-19, including new hires unless an exemption has been approved.

Salary and Benefits

We take a thoughtful and deliberate approach to generating salary offers that take into account previous work experience, the role you’re entering into, and equity within OppNet. Equity is important to us and it is critical that our compensation approach ensures equity across the organization. Hence, we make every effort to make our first offer our best offer because we want to ensure equity and demonstrate that we value you and your work from day one.

The hiring salary range for this role is $59,447 - $65,000 and will be commensurate with experience.

At OppNet, eligible employees can enjoy a comprehensive benefits package that includes medical coverage (health, dental, and vision), an HRA, a Flexible Spending Account, family leave (up to 100% coverage for twelve weeks), life insurance, and retirement benefits. Full-time employees can participate in our 403(b) retirement benefit program with up to a 3% employer match. Additionally, we offer generous time off from work with up to 58 fully paid non-working days (through a combination of vacation, sick, and holidays).

Application Instructions

Please use this link to apply. http://tinyurl.com/3jf7r6th

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Do you meet some but not all of our qualifications? OppNet is an equal opportunity employer. Even if you may not meet every qualification listed, we strongly encourage you to apply without hesitation. If you believe in our organization's mission and feel confident in your potential to excel at OppNet, we warmly welcome your application. Our commitment lies in considering a wide range of candidates and valuing diverse workplace experiences and backgrounds. Whether you are new to the non-profit sector, returning to work after a break, considering a career change, or taking the next step in your professional journey, we are excited to hear from you! We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Coordinator, Student Services & Program Operations (Outreach & Onboarding)