The Management Trust

Position Title: General Manager

Location: Folsom, CA

Reporting To: Associate Vice President of Onsite Communities

Status: Exempt, Full-Time

Salary: $80-85k Annually

COMPANY PROFILE:

The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients’ needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team.

EMPLOYEE OWNER POSITION PURPOSE:

The General Manager is responsible for partnering with the Association Board of Directors (Board) and our Company to fulfill obligations of the management contract in conjunction with the goals and objectives of the Board. Key areas of focus include management and support of the community association (HOA), including, but not limited to: daily operations, employee management, regular interaction with and support of Board/homeowners/vendors, meeting attendance, budget preparation, and overall community business management. This position requires highly developed leadership skills and strong commitment to delivering an exceptional customer experience while balancing the needs of many stakeholders.

JOB DUTIES AND RESPONSIBILITIES:

Manage a luxury community onsite that consists of over 100 condominium units and high-end common areas
Provide meaningful and strategic people leadership that focuses on supporting, developing, and engaging a team
Guide, assist, and recommend a course of action for Board members to conduct business using Leadership Management skills and practices
Provide management services in compliance with the terms of the management contract
Prepare annual budget draft estimates in alignment with the strategic vision for the community for Board action and approval
Assist Board and homeowners with daily problem resolution
Provide fiscal management, including, but not limited to: reviewing and approving invoices, coordinating tax preparation and reserve study updates, and reviewing completed financial statements for accuracy prior to distributing to the Board each month
Conduct site reviews and provide oversight of related compliance matters to completion
Review and submit requests for vendor bids and contracted services in accordance with a maintenance plan or as a result of Board action
Prepare schedules and establish priorities for routine and special work projects
Attend association meetings, including, but not limited to: annual, turnover, and Board
Prepare Board packets, agendas, and calendars in preparation for scheduled and unscheduled meetings
Communicate in-person, telephone, and/or via email to Board members, homeowners, and vendors regarding community business in a timely manner
Complete regular e-blasts and newsletter correspondence to ensure homeowners are aware of community status and activities
Provide oversight and execution of a maintenance plan for the building, including routine maintenance and emergency needs
Partner with the Board annually regarding a strategic plan for the community and own the assigned action items
Maintain current knowledge of governing documents, applicable state statutes, and local ordinances that apply to the community
Communicate in-person, telephone, and/or via email to Board members, homeowners, and vendors regarding community business in a timely manner
Oversee all aspects of the client’s relationship with our Company to ensure success and retention
Work independently, with little oversight, and with accountability to executive management for the end result achieved
Demonstrate a positive attitude and ownership mentality; we believe each employee can build his/her own future
Represent the community at designated meetings and formal functions
Other duties and special projects as assigned

QUALIFICATIONS:

This skill set is generally acquired through a combination of a degree in a Business Administration (or related) field, along with (5) years of experience with increasing responsibility in community association management
Professional designations are a plus
Knowledge of accepted management practices and procedures, building and grounds maintenance requirements, personnel development and administration, and budget/finance
Ability to manage and motivate teams while simultaneously managing several projects
Knowledge of management contracts, CC&Rs and other governing documents
Ability to quickly learn, use and maintain DoorKing access system and Luma Camera system
Solid knowledge of Microsoft Outlook, Excel, and Word
Strong leadership abilities and comfort with public speaking (small and large groups)
Conflict resolution skills
Ability to meet deadlines and address time-sensitive issues
Superior multi-tasking skills
Excellent written and verbal communication (attention to detail is key)
Ability to provide high-level customer service with astute attention to detail and organization
Must be a team player
Ability to manage workflow amid shifting priorities
Willing to learn Company process and procedures, and learn/use proprietary software
Adaptable and dependable with a solid attendance record
Professional and respectful demeanor with all staff and guests at all times

SPECIAL POSITION REQUIREMENTS:

Must have and maintain a valid driver’s license, vehicle insurance, and driving record in compliance with Company policy

ESSENTIAL FUNCTIONS:

Use standard office equipment, including: computer, phone, copier/scanner, etc.
Be stationary for periods of time
Relocate up to (25) pounds
Travel to and from offsite locations

SUPERVISES OTHERS? IF SO, LIST:

Up to (3) onsite maintenance teammates, depending on business needs

SCHEDULE & TRAVEL:

Monday-Friday from approx. 8:00 am-5:00 pm
This position may require occasional long hours to meet business needs, including weekends and holidays

The Management Trust is an Equal Opportunity employer. We celebrate and support diversity.

TMT reserves the right to modify this job description at any time based on business need.

The Management Trust

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