Class Definition

GENERAL STATEMENT OF DUTIES: To work with State agencies and/or organizations to strengthen cross-system collaboration and implement integrated services organization and delivery policies; to be responsible for several project development; to perform research, program evaluation, fiscal and policy analysis on various issues affecting consumers of human service programs; to initiate, plan, coordinate, supervise and review a continuous information educational and community relations program; to serve in a highly responsible communication capacity representing a number of state departments in their contact with state, local, public and media officials; and to do related work as required.

SUPERVISION RECEIVED: Works under the general direction of a department director or a consortium with considerable latitude for the exercise of initiative and independent judgement; assignments are subject to review for results obtained in adherence to established policies and procedures.

SUPERVISION EXERCISED: Supervision of staff specialists and position assigned to assist in the performance and execution of specific projects delegated by the director.

Illustrative Examples of Work Performed

To work with State agencies and/or organizations to strengthen cross-system collaboration and implement integrated service organization and delivery policies.
To be responsible for special project development authorized and delegated by a director.
To perform research, fiscal and policy analysis on various issues affecting consumers of human service programs.
To serve in a highly responsible communications capacity representing a number of state departments in their contact with state, local, public and media officials.
To perform complex program analysis and evaluation of departmental services.
To research and write commentary on various issues affecting consumers of human service programs.
To resolve complaints or objections and to prepare reports on complex issues for consideration and decision by the director(s).
To be responsible for developing and maintaining a continuous coordinated effort in liaison with the general assembly, state agencies, general public, and media.
To be responsible for the development, implementation, and dissemination of newsletter specific to legislative changes and their impact.
To operate publishing, graphic, and financial computer programs required for specific projects.
To represent the director(s) as assigned in contacts with constituents and officials to explain specific polices and their impact.
To keep departmental officials informed of the director's decisions and recommendations on programs and policies.
To make frequent contact with departmental officials relative to decisions and recommendations on program and policy issues.
To do related work as required.

Required Qualifications For Appointment

KNOWLEDGES, SKILLS AND CAPACITIES: A thorough knowledge of the principles, practices and techniques of projects management related to developing interdepartmental programs and services; a thorough knowledge of planning, budgeting and evaluation process and the ability to apply them in a human service system; a thorough knowledge of practices, procedures and protocols for press relations; the ability to research and prepare reports and recommendations for dissemination of policy information; a working knowledge of computers and communication technology; a thorough knowledge of, and the ability to, evaluate the attitudes and reactions of interested and affected groups and their demands and needs for information about the department's programs and objectives; and the ability to communicate effectively with a variety of constituents, state officials and the general public; and related capacities and abilities.

Education And Experience

Education: Such as may have been gained through: possession of a Master's Degree in Public Administration, Business Administration or a related field; and

Experience: Such as may have been gained through: considerable employment in a highly responsible position involving responsibility for the research, fiscal analysis and policy development and dissemination of information.

Or, any combination of education and experience that shall be substantially equivalent to the above education and experience.

Supplemental Information

This position will be Manager: Strategy and Systems/Homelessness & Community Supports Unit. The Department administers a broad range of programs to address homelessness through the Homelessness and Community Supports Unit. These programs include “front line” homelessness response programs such as emergency shelter, day programs, outreach to and engagement with homeless individuals, problem solving, housing navigation and rapid rehousing, as well as proactive housing solution efforts that include landlord engagement and incentives, and supportive housing. The Manager for Strategy and Systems works under the direction of the Executive Director for Homelessness and Community Supports to design and support implementation of these programs as well as the infrastructure and systems to enable providers for to operate with maximum efficiency and effectiveness. Related tasks include, but are not limited to: (1) establishing programmatic performance metrics and maintaining systems-level performance data; (2) identifying, planning, and incorporating best practices and performance improvements into policies and processes; (3) fostering effective interagency coordination, including by being the lead staff person for the Interagency Council on Homelessness through preparing ICH meetings and project managing ICH projects and priorities; (4) identifying and overseeing technology solutions; (5) collecting, analyzing and interpreting data to identify and implement improvement opportunities in the Homeless Management Information System (HMIS and the Coordinated Entry System (CES); (6) overseeing the case conferencing and housing navigation systems to identify barriers, foster a culture of urgency and hold the Unit and providers accountable for outcomes that are housing-centric; and (7) other duties as assigned. The position will interact regularly with other senior members of the Unit.

Four (4) years professional experience in policy development; program evaluation and design; data collection, analysis, and interpretation; applying real-time data to generate systems and process improvements, or related professional experience is preferred.

Professional experience that evidence increasing responsibility for program and supervisory responsibilities.

Excellent oral and written communication skills

Familiarity with HUD regulations related to HMIS, CES, Continuum of Care and ESG preferred.

For information regarding the benefits available to State of Rhode Island employees, please visit the Office of Employee Benefits' website at http://www.employeebenefits.ri.gov/.

Also, be advised that a new provision in RI General Law 35-6-1 was enacted requiring direct deposit for all employees. Specific to new hires, the law requires that all employees hired after September 30, 2014 participate in direct deposit. Accordingly, any employee hired after this date will be required to participate in the direct deposit system. At the time the employee is hired, the employee shall identify a financial institution that will serve as a personal depository agency for the employee.

State of Rhode Island

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