Benefits

Company parties
Health insurance
Opportunity for advancement
Paid time off
Training & development

ADMINISTRATIVE ASSISTANT

Full-Time, Skokie IL. Office

$18-$20 per hour, based on experience

Full-Time position

Please contact the office at (773) 376-1110 or email servicemasterbysimons@gmail.com

Position Overview

Seeking a customer service representative to add to our team!

Successful candidates will have experience in an office setting. Position assists the business owners, office manager, and technicians with a variety of tasks including processing invoices, collections, customer service follow up, answering phones, scheduling jobs, filing/scanning, using multiple types software and interfacing with customers and suppliers. Experience with MS Office & Excel, Google Suite, and CMS systems are a must. Prefer strong verbal phone skills, writing, organization, and problem-solving skills. Minimum 2-5 years office experience. Some previous phone sales experience required.

Job Responsibilities

Must have a pleasant demeanor and work well with others
Must have strong and clear verbal communication skills
Must have some collections experience
Answer telephone calls, soft sales to book jobs, responds to emails, and resolves routine and complex inquiries - Minimum 5 years phone sales experience
Schedule all jobs in company CMS system to capture relevant customer and job information
Flexibility needed. We are an on-call restoration business. We are looking for an individual able to occasionally work additional hours as needed during heavy weather/storm/polar vortex events (seasonal).
Follow-up with customer on work performed
Contact customers to collect payments/billing using Quickbooks
Prepares correspondence, memoranda, reports, etc.
Initiates routine and non-routine correspondence
Files/scans administrative paperwork
Operates a personal computer and appropriate software packages or its equivalent
Facilitates company newsletter with Constant Contact using pre-written blog material
Contributes to marketing using social media to post company activities/newsletter, and brand messaging
Assist technicians as needed within the company
Responsible for managing inventory on a regular basis to re-order supplies
Understands the ServiceMaster brand, operating systems and all the services we offer (training provided)

Job Requirements

Associates degree preferred. High school diploma/GED accepted depending on skill levels
Previous administrative assistant/office experience required
Experience and skill with Microsoft Office application (Word, PowerPoint, and Excel) required
Experience with Google Docs, Sheets required
Comfortable with using multiple types of software
Personal time management and organizational skills
Strong verbal and written communication skills
Dependable and adaptable to operate within a fast-paced work environment
Ability to manage highly confidential information

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to

Move up to 20 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
Sitting for long periods of time while using office equipment such as computers, phones etc.
Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
Close visual acuity to perform detail-oriented activities at distances close to the eyes, as well as visual acuity to perform activities such as preparing and analyzing data, viewing computer screen.
Be exposed to various inside working conditions: The change of building environment such as with or without air conditioning and heating.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

Compensation: $17.00 - $19.00 per hour

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