The Client Services Director will work with the Administrator to manage and develop all client services for Senior Helpers within the franchise territory. This is a salaried position.

Primary Responsibilities (including, But Not Limited To)

Planning and implementation of all blueprint marketing efforts
Event planning and attendance (including educational presentations)
Networking Events
Takes service inquiry calls and follows up with leads to meet revenue goals.
File Creation and Audits
Leads, Client Assessments and Re-assessments, as needed.
Confirms that clients and their families are satisfied with the Senior Helpers services and communicates findings to the Administrator.
Has a regular communication process for new clients (3 call promise)
Distribution and administration of the client newsletter, social media, and other digital outreach
Utilizes Life Profile to assess client risks.
After Hours On-Call and Assessments, as needed.
New Client Data Entry
Weekly Meeting Reporting (tracking inquiry lead, assessments, and client conversions)
Complete all documentation for nursing assessments, observations, and planning evaluation pertaining to clients.
Evaluate clients on a regular basis and/or as necessary to ensure client needs are consistent with the care plan.
Coordinate with management on implementing and revising operational procedures related to quality client care.
Act on client's behalf to assure patient rights.
Be aware of home safety issues, strive to accomplish all responsibilities in a safe manner, and consistently reinforce good safety attitude and practices displayed by other staff members.
Respond promptly to any client complaints concerning a caregiver, document complaints, review complaints with the scheduling team, and take appropriate action with the caregiver.
Coach all staff in proper safety procedures and consistently reinforce.
Other duties as assigned.

Qualifications

Must have private home health care sales experience.
Must have excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment
Must have excellent phone skills and follow-up skills with prospects, clients and client families
Proactive problem prevention and issue resolution leadership ability
Bachelor's degree and one year of related work experience strongly preferred
Proficiency in Microsoft Word, Excel, Internet, and Outlook required.
Ability to learn other software programs quickly.
Ability to work independently and as part of a team.
Able to maintain confidential information.
Able to communicate effectively with the company staff, the clients, and clients' families.
Able to handle occasional physical and verbal mistreatment from clients in an appropriate professional manner at all times.
Able to supervise (instruct, assign work, etc.) nursing assistants
Excellent verbal and communication skills, adaptable in different situations, and possess excellent client interaction skills.

Why Work for Senior Helpers?

Great Place to Work® Certified—91% of our employees say Senior Helpers is a great place to work. We understand that our employees are with us to keep our business running and moving forward.
Autonomy—We encourage our team members' independence and believe in our team to complete their job duties without micromanaging
Task Variety—We provide an engaging workday that uses your various skill sets to avoid monotony

About Senior Helpers

Since 2002, Senior Helpers® has been the nation's premier provider of in-home senior care, with locations all across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families and our employees.

Senior Helpers

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Client Services Director