This full-time leadership position will intrigue the motivated professional anxious to bring their best practice technology, process improvement and customer relationship skills to a friendly, vibrant condominium community located near Old Town Scottsdale. You’ll lead the administrative and community services teams serving this large resort-like residential establishment.

Responsibilities

Whether delegated to another member of the team or their direct responsibility, the Director of Administrative Services has the breadth of knowledge to drive all administrative elements of successful community management and therefore is ultimately accountable for all administrative and community service functions including, but not limited to, meeting all obligations of the master contract, guiding staff relationships and outcomes with Board of Directors, residents and community associations in keeping with appropriate human resource practices.

Administrative Leadership - Meet all required administrative activities named within management contract. Provide a welcoming, professional environment at all resident-facing touch points recognizing the need to serve a diverse population in a 24 x 7 environment. Utilize best in class technology to streamline communication pathways, optimize employee time resources, and minimize needless complexity and redundancy. Strictly maintain appropriate level of employee and resident confidentiality.
Community Services Leadership - Meet all required associated activities within management contract. Lead recruitment, onboarding, continuing education, and evaluation for staff. Maximize use of best-in-class technology to control visitor and contractor access to property, administration of rules and regulations and record keeping. Strictly maintain an appropriate level of employee and resident confidentiality.
Vendor and Supplier Management for the Administrative Office - Meet all required associated activities within management contract. Consistently source for best available vendors and contractors and negotiate pricing appropriate to the needs of the community. Foster relationships to maximize economy of scale available when all 7 associations use common sources.
Community Relationships - Meet all required relationship activities named within management contract. Select, train and evaluate colleagues based upon advanced relationship talents. Utilize best in class technology to streamline resident communication pathways.
Human Resources and Safety Management - Meet all required human resources and safety activities named within management contract. Conduct employee and resident safety programs as appropriatefor the Administration team. Develop Administrative team job descriptions for each position and assure annual evaluations dovetails from expectations as described. Execute a strict and ongoing recruitment, selection, onboarding, continuing education program for all levels of employees. Develop and deliver a detailed, written account to the employee when a performance issue arises. Name expected improvement and track outcome to required improvement or termination of employment. Evaluate employee census and realign HR budget. When possible, use attrition to right size skill sets as priorities change or as process improvements reduce required effort.

Qualifications

Minimum 5 years of business, leadership experience; effective in motivating and building strong teams.
Proven project management and high-level technology skills including common office, database, webhosting, video conferencing, newsletter, and recruitment applications.
Strong internal/external customer relation skills to communicate with all levels of management, employees, homeowners, and other stakeholders.
Ability to work with confidential/sensitive information and use diplomacy and discretion in communicating such information.
Proven track record of developing, implementing, and tracking effectiveness of policies and procedures to consistently reach expected outcomes.
Professional business image.

EDUCATION AND CREDENTIALS

Bachelor’s Degree or comparable education and experience required.
High School Diploma required.

Scottsdale Shadows

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Director of Administrative Services