We are seeking a highly organized, detail-oriented, and proactive Associate, Global Tourism Development to support our Tourism team. This team is responsible for promoting San Francisco to domestic and international travel trade partners, including tour operators, wholesalers, travel agencies, and product managers. The division also supports SFO International Airport with international marketing and aviation development initiatives.

The mission of the San Francisco Travel Association is to enhance the local economy by marketing San Francisco and the Bay Area as the premier destination for conventions, meetings, events and leisure travel. We are the economic engine for the city, and travel is our fuel – it is solely our unique point of view as the city’s travel expert that allows us to see the entire destination rather than industry-by-industry.

This role requires strong organizational skills, proficiency in database management (Salesforce, Asana, Box), and financial tracking. The associate will be pivotal in executing various programs, assisting with budgeting, reporting, and administrative functions for the EVP, Director, and Manager. Limited domestic travel may be required.

WHAT YOU'LL BE DOING

SFO contract management & support:

Provide administrative support for SFO account management.
Oversee back-office functions and continuously streamline processes.
Ensure contractual compliance requirements are adhered to.
Compile monthly reports from international agencies and convey information to the SFO team in a timely manner.
Running monthly billable hours
Run monthly invoices
Assist with additional SFO projects, e.g. FAM operations, event planning and others.

Provide administrative support for EVP & Director of Tourism:

Assist in recording and tracking leads, incl. collecting/filing all member responses and systematically follow up with trade to determine level of response, status and ultimate outcome for leads
Assist with trade show and mission preparation
Provide general back-office support

International agency support:

Provide logistical support in managing international agencies to ensure a smooth interface between head office
Process retainer and marketing fee invoices
Monitor payment activities

Budget & reporting:

Assist with division budget preparation and entry
Monitor program spend and run reports

Database management:

Support department’s processes in Salesforce, Asana, Box and other applications
Assist in recording and tracking of leads. Collect and file all member responses and systematically follow up with trade to determine level of response, status and ultimate outcome for leads
Maintain tourism account database
Develop and run reports as needed

Other:

Assist in coordinating logistics of trade familiarization visits
Monitor the general department inbox and respond to trade inquiries via e-mail and phone on a regular basis
Oversee distribution of SF Travel materials through fulfillment house and maintain and monitor Tourism Department inventory fulfillment and tracking
Update Tourism travel schedule calendar and Tourism webpage
Assist Director and EVP with client management and assistance including:
Disseminating leads, including tradeshow and event follow up
Handling general trade inquiries
Responding to client information requests
Itinerary development
Update virtual platforms, such as online educational tools
Travel trade newsletter

QUALIFICATIONS

To perform this job successfully, a candidate must be a fast learner, versatile, enthusiastic, and a team player who has the following characteristics:

Excellent oral and written communication skills
An interest in working collaboratively and individually
Adaptable to new technologies and learning new systems
Ability to identify and develop new processes that provide better efficiency
Highly organized and outstanding attention to detail
Ability to handle multiple priorities and keep up in a fast-paced environment
Additional language skills helpful

EDUCATION AND/OR EXPERIENCE

Education and/or training equivalent to college graduate with two years related administrative experience
Travel Industry experience preferred
Experience with customer relationship and project management software (Salesforce, Asana, etc.) preferred

COMPENSATION

The total compensation range, which includes base salary and targeted incentive/bonus is 73,000-77,000. Health care and other benefits are in addition to the listed compensation range.

REMOTE WORK POLICY

Employees of San Francisco Travel are required to be in the office a minimum of 4 days per week per company policy, which is subject to change.

WORK ENVIRONMENT

San Francisco Travel’s headquarters is located in the heart of the financial district boasting 360°views of the city. The work environment is fast-pasted, dynamic, as well as fun and rewarding. As the official Destination Marketing Organization, employees truly feel part of the city, taking care in their work, knowing it is contributing to the economic development of San Francisco.

While promoting one of the greatest cities in the world, we have plenty more to offer.

Generous vacation policy. You’ll get more than the typical 10 days.
Flexible hybrid work policy. San Francisco Travel is in the office four days a week.
Aside from all the national holidays that San Francisco Travel observes, you get a day off for your birthday that you can use any time of the year
You get a pension. We will contribute and help you prepare for your future.
Premium healthcare plans
Cell phone credit. We’ll subsidize the cost of our phone plan.
Monthly Commuter allowance

If you are interested in this position and would like to be considered, please email a resume and cover letter to: 2025_As.au77ftcp2d6ksxvi@u.box.com

San Francisco Travel Association

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Associate, Global Tourism Development