Technical Communications SpecialistProtectliVista, California, US | Ober-Ramstadt, Hessen, Germany | Vancouver, BC, Canada

Compensation: $60K-$90K USD | €40K-50K EUR | $80K-110K CAD

Employment type: full-time, remote options available

Immediate Position Available - June 2024

Protectli is a manufacturer of small form-factor computers and network appliances. Protectli delivers custom-tailored hardware to its consumers, and part of our process requires developing clear and extensive documentation and resources that both internal and external users rely upon. We are seeking a full-time Technical Communications Specialist who can take ownership of necessary tasks to manage and maintain our customer facing documentation and knowledge bases.. We are a small operation in a relaxed environment, and we value customer satisfaction above all else. We do whatever we can to make sure our customers are always happy with our products and services, and expect the same from you.

Key Responsibilities and Typical Duties

We are seeking a skilled Technical Communications Specialist to join our team. This role is crucial for maintaining and developing our internal and external knowledge bases, FAQs, articles, and product documentation/manuals.The ideal candidate will act as a conduit between our hardware and software development teams and our sales and support teams, ensuring seamless communication and providing necessary resources and documentation to customers and vendors.

Create, update, and maintain comprehensive documentation, including user manuals, technical guides, FAQs, and knowledge base articles.
Collaborate with engineering and product development teams to ensure accuracy and clarity in documentation.
Develop and maintain documentation publication pipeline to rapidly produce documentation (DITA, LaTeX etc.)
Work with sales and support teams to provide necessary resources and documentation for customers and vendors.
Participate in the QA lifecycle, testing hardware and firewall OSes, and reporting issues.
Conduct research projects to support documentation and product development.
Write website and marketing copy to support product launches and promotions.
Develop and manage internal documentation to support team processes and training.
Ensure that customer-facing documentation is helpful and addresses common questions and issues.
Assist in other communications tasks such as writing copy, newsletter content, and similar marketing materials.

Job Requirements

Proven experience as a Technical Writer, preferably in the computer hardware industry.
Strong understanding of PCs and related hardware components.
Proficiency with Linux and/or BSD-like operating systems.
Excellent English writing, editing, and communication skills.
Ability to explain complex technical concepts clearly and concisely.
Experience with QA processes and testing methodologies.
Knowledge of interacting with computer hardware in order to uncover product details and specifications.
Examples of previous technical writing work (please provide samples).

Preferred Skills

Bachelor’s degree or equivalent experience in Technical Writing, Communications, Computer Science, or a related field.
In-depth knowledge of firewalls, PC operating systems, and virtualization technologies.
Knowledge of technical writing tools and content management systems (DITA, LaTeX, XML etc).
Ability to work independently and manage multiple projects simultaneously.
Strong attention to detail and problem-solving skills.
Ability to conduct thorough research and present findings clearly.
Experience in writing website and marketing copy.
Familiarity with e-commerce platforms and workflows.

Benefits & Compensation

(US) Employer-sponsored plans including health (with optional HSA), vision, dental, and life insurance.
(US) Company-managed 401K with 3% company match.
3 weeks of paid time off annually, increasing over time.
Paid holidays are consistent with public holiday schedules in the country of employment.
Competitive compensation commensurate with experience and skillset.

Eligibility

Must have eligibility to work in the United States, Germany, or Canada.
Ability to work at one of our physical office locations.

Applying

Please submit your resume to jobs@protectli.com referencing “Technical Communications Specialist” in the subject line. Feel free to also include links to any projects, certifications, or other pertinent information that may be relevant to your application.

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Technical Communications Specialist