Who We Are

Oncourse Home Solutions (OHS) is a people-centric organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.4+ million customers across the U.S. Our mission is to help homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to all by becoming the most forward-thinking and community-driven home solutions organization of the 21st century. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported.

We partner with cities, utilities, insurance providers, retailers, financial service companies and member associations to help them maintain and protect their customers’ most important asset—their home. Our passion for empowering customers to confidently run their households is what drives us. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse Super’—Successful, United, Progressive, Empathetic, Reliable. Supers get it done. We sweat homeownership so our customers don’t have to. We view every day as an opportunity to step up, step out, and remind others that they’re in this together, to stay on course.

We are proud equal opportunity employer, and our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law.  OHS is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.

Located at our office in White Plains, NY or Naperville, IL or Mt. Laurel, NJ, our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (generally T-TH in office and M & F remote) is required.

Position Summary

Reporting to the CIO, the Director, IT Strategy and Planning is responsible for the overall strategy and planning for the office of the CIO. This role is part of the IT leadership team and will help the CIO manage the business of IT with making investment and priority trade-off decisions, budget and cost planning, portfolio planning, vendor management, department wide goals and objectives and to run the operations of IT.

Responsibilities

Partner with the CIO to run the business of IT collaborating very closely with the IT leadership team (ITLT) and other IT managers.
Build strong collaboration with other IT leaders, with an emphasis on optimizing overall IT value to the business, versus individual team successes.
Work closely with FP&A team to manage all aspects of IT budget, spend projections, Invoices and oversight, Cloud Cost, while ensuring that department is within the Capex/Opex goals as given by the CIO.
Manage IT capacity and staff planning, demand management, location planning, and plan for optimum staffing levels that are within the budget.
Effective vendor management covering all aspects including Quote to Contract, MSA, Software Licenses, SOW's, Renewals, and time billing and invoicing.
Manage application vendor relationships and negotiate contracts to procure resources and technology solutions, assuring lowest possible cost of ownership.
Work closely with ITLT to manage the long-term portfolio planning and prioritization, cost/value management, investment ROI’s.
Work with the CIO to help develop and manage KPI’s and OKR’s for the IT organization as well as for all the departments within IT. Produce weekly and monthly scorecards and reports.
Accountable for IT risks and general controls, regulatory compliance, auditing, and reporting, KPI's and scorecards
Manage the Agenda and Action plan for ITLT meetings, Offsites, Townhalls, MTR and periodic business reviews based on IT strategic goals, foster collaboration and relationship building.
Manage IT communications to broader OHS to promote brand building and awareness (e.g., newsletter, town hall guests)
Works with CIO and makes recommendations for agenda for IT strategy sessions, coordinates activities and owns follow up of action items. Develop and manage all executive level presentations.
Drive strategic planning and business outcome with a combination of inhouse team and outsourced services, both onshore and offshore.
Foster a culture of transparency and a sense of purpose among the team, challenging old paradigms while creating clear accountabilities and performance metrics for the organization.

We're Excited if This is You

Passionate for supersonic speed, thinking of solutions outside the box, while constantly challenging the team for quick and nimble outcomes on several priorities simultaneously.
Self-starter with the ability to adapt interpersonal styles and techniques to influence at all levels of the organization.
Customer-focused attitude, with high level of professionalism and discretion.
Ability to maintain strict confidentiality, establish trust and credibility, and act with complete integrity.
Sound judgment and team problem-solving skills.
A strategic thinker who roll’s up their sleeves and do the work.
Building relationships with internal and external stakeholders

Experience And Qualifications Of The Role

12-15 years of experience in a technology organization with 7+ years’ experience managing IT strategy and planning in a fast paced and tech driven company.
5+ years’ experience managing strategy, budget, vendors, and compliance for the entire IT organization.
Ability to foster a culture of transparency and a sense of purpose among the team, challenging old paradigms while creating clear accountabilities and performance metrics.
Excellent spoken and written communication skills.
Ability to foster strong relationships to effectively manage multiple stakeholders.
Strong analytical, problem-solving and negotiation skills that demonstrate attention to details.
Experience and ease in working with both business and technology groups.
Ability to collaborate across core teams and influence without direct authority.
Sense of urgency and commitment to deadlines with ability to manage several priorities in a high-pressure environment.

Education

Undergraduate degree in computer science, mathematics, engineering, business, or a related field. An MS, MBA or related advanced degree is preferred.

Competencies

Action Oriented - Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.

Managing and Measuring Work - Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into work.

Organizational Agility - Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations.

Managing Diversity - Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages and gender; hires variety and diversity without regard to class; supports equal and fair treatment and opportunity for all.

Peer Relationships - Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers.

Process Management - Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient workflow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources.

Leading with Influence - Managing direct and indirect relationships with productive influence not necessarily authority

Oncourse Home Solutions

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Director, IT Strategy and Planning